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| − | == System Events == | + | =This Content Has Moved House= |
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| − | === See [[Events]] ===
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | === Introduction ===
| + | We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home. |
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| − | The Emersion Events System processes a set of pre-defined [[SystemEvents/Triggers|'''Triggers''']] that automatically initiate system [[SystemEvents/Actions|'''Actions''']] when the particular condition is detected. Each [[SystemEvents/Actions|action]] is characterised by a [[SystemEvents/Templates|'''Template''']] that defines the action the system performs. Actions are linked to one or many [[SystemEvents/AccountProfiles|'''Account Profiles''']] to determine what accounts the action is performed against''.'' So an event is simply the complete mapping of a [[SystemEvents/Triggers|trigger]], an [[SystemEvents/Actions|action]], [[SystemEvents/AccountProfiles|account profile]], and a [[SystemEvents/Templates|template]].
| + | [https://resources.emersion.com/display/EKB/Events Take me to the Emersion Knowledge Base article] |
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| − | Events are configured by Emersion’s support team specifically to your individual requirements. Each event ''trigger'' is defined for each ''action'' and mapped accordingly to suit your business. Please contact our support team to configure events and triggers for you.
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| − | There are basically two [[SystemEvents/EventTypes|type of events]] available: account centric; or process centric. Account centric events examine customer records to determine whether certain conditions exist within the customer accounts, such as invoice overdue, credit card expired, and add new customer or service. Process centric events check for other system process driven conditions, such as usage threshold reached, payment failed, and payment received. The Emersion support staff will set up the right event type to suit your business rules.
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| − | Within each event category, there are many [[SystemEvents/EventTypes|'''event types''']], each with a set of specific, system defined trigger points or conditions.
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Latest revision as of 15:38, 3 September 2018
This Content Has Moved House
This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
Take me to the Emersion Knowledge Base article
