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| − | {{DISPLAYTITLE: Updating Service Desk Tickets}}
| + | This page has been [https://resources.emersion.com/display/EKB/Updating+service+desk+tickets moved] |
| − | = Overview =
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| − | Service Requests can be updated via two pathways:
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| − | * The customer level
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| − | NAV: '''Customer > Service Desk'''
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| − | * The service request list screen
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| − | NAV: '''Service Desk > Service Request List'''
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| − | The Service Request list provides a view of all tickets, whereas the customer-level list shows only tickets for the customer in question.
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| − | When the Service Request list initially loads, the list will be empty. Users need to perform a search to access tickets based on the search criteria.
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| − | [[file:Service-request-list-filter-search.png|1200px|]]
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