Difference between revisions of "Early Upgrade"
(Created page with "{{DISPLAYTITLE:Early Upgrade}} = Overview = Early Upgrade is an optional feature in Emersion. If you are interested in subscribing to this feature, please contact Emersion Sal...") |
(→Overview) |
||
| Line 1: | Line 1: | ||
{{DISPLAYTITLE:Early Upgrade}} | {{DISPLAYTITLE:Early Upgrade}} | ||
= Overview = | = Overview = | ||
| − | Early Upgrade is an optional feature in Emersion | + | Early Upgrade is an optional feature in Emersion that provides service providers the ability to offer the ability to upgrades to an alternative plan before their existing contract has ended without incurring the normal contract break out fees. |
| − | + | Instead of contract break out fees, an early upgrades can attract its own fee. It is important to understand when using this feature, contract break out fees and early upgrade fees are different. In the case of an early upgrade, the contract breakout rules will not apply, even if there is no early upgrade fee set. | |
| + | Early upgrade eligibility criteria and fees are set on a contract type. If your end user customer meets this criteria: | ||
| + | * a banner notification will be displayed | ||
| + | * the package subscription screen will include the upgrade button | ||
| + | * an on-screen note advising early upgrade will be displayed including the early upgrade fee that is applicable. | ||
| + | = Eligibility Criteria = | ||
| + | Service Providers can configure or adjust the early upgrade eligibility criteria and fee for a contract type. To do this: | ||
| + | |||
| + | '''Nav: Packages and plans > Management > Contracts''' | ||
| + | |||
| + | Click on the ID of the contract type you want to change. The contract type will open. | ||
| + | |||
| + | [[file: Contract-type-early-upgrade.png|1200px|Contract type with early upgrade fields]] | ||
| + | |||
| + | |||
| + | |||
| + | = Ineligibility Criteria = | ||
| + | Customers cannot get an early upgrade under the following criteria: | ||
| + | |||
| + | # The eligibility rules and fees are not set for the contract type. | ||
| + | # The customer's current contract does not meet the criteria for an early upgrade | ||
| + | # The package is subject to a service type migration. | ||
| + | # the package subscription is subject to a normal migration. | ||
| + | |||
| + | = See Also = | ||
| + | * Package Subscriptions | ||
| + | * Contract Types | ||
| + | * Customer contract | ||
=See Also= | =See Also= | ||
Revision as of 14:52, 8 December 2016
Overview
Early Upgrade is an optional feature in Emersion that provides service providers the ability to offer the ability to upgrades to an alternative plan before their existing contract has ended without incurring the normal contract break out fees.
Instead of contract break out fees, an early upgrades can attract its own fee. It is important to understand when using this feature, contract break out fees and early upgrade fees are different. In the case of an early upgrade, the contract breakout rules will not apply, even if there is no early upgrade fee set.
Early upgrade eligibility criteria and fees are set on a contract type. If your end user customer meets this criteria:
- a banner notification will be displayed
- the package subscription screen will include the upgrade button
- an on-screen note advising early upgrade will be displayed including the early upgrade fee that is applicable.
Eligibility Criteria
Service Providers can configure or adjust the early upgrade eligibility criteria and fee for a contract type. To do this:
Nav: Packages and plans > Management > Contracts
Click on the ID of the contract type you want to change. The contract type will open.
Ineligibility Criteria
Customers cannot get an early upgrade under the following criteria:
- The eligibility rules and fees are not set for the contract type.
- The customer's current contract does not meet the criteria for an early upgrade
- The package is subject to a service type migration.
- the package subscription is subject to a normal migration.
See Also
- Package Subscriptions
- Contract Types
- Customer contract
See Also
- Contracts
- Contract Types
- Package Sub
