Difference between revisions of "Quarantine/IPND Quarantine"
From Emersion
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* The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab. | * The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab. | ||
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[[File:IPND Navigate.png]] | [[File:IPND Navigate.png]] | ||
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* Using the filters, filter on those IPND records that have encountered an error. | * Using the filters, filter on those IPND records that have encountered an error. | ||
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[[File:IPND FILTER ERROR.png]] | [[File:IPND FILTER ERROR.png]] | ||
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* To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error. | * To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error. | ||
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[[File:IPND Error.png]] | [[File:IPND Error.png]] | ||
* You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND. | * You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND. | ||
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[[File:Service Contact Navigate.png]] | [[File:Service Contact Navigate.png]] | ||
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* If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save. | * If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save. | ||
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[[File:Address Edit.png]] | [[File:Address Edit.png]] | ||
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* After you believe you have resolved the errors, go back to your record in IPND quarantine. | * After you believe you have resolved the errors, go back to your record in IPND quarantine. | ||
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[[File:Resolve Resubmit.png]] | [[File:Resolve Resubmit.png]] | ||
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Revision as of 10:58, 19 May 2016
IPND Quarantine
For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons. Therefore the address must be corrected before being resubmitted to the IPND.
- The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.
- Using the filters, filter on those IPND records that have encountered an error.
- To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error.
- You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND.
- If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save.
- After you believe you have resolved the errors, go back to your record in IPND quarantine.
