Difference between revisions of "Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods"
From Emersion
(→Exclude a Single Customer) |
(→Exclude a Single Customer) |
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| Line 12: | Line 12: | ||
From the Customer Screen: | From the Customer Screen: | ||
| − | # Click the ''Details'' tab. | + | # Click the '''Details''' tab. |
| − | # Click the''Edit Account Summary'' button to open the screen in edit mode. | + | # Click the '''Edit Account Summary''' button to open the screen in edit mode. |
| − | # Change the ''Omit From Auto-Restrict'' setting to ''Yes''. | + | # Change the '''Omit From Auto-Restrict''' setting to '''Yes'''. |
| − | # ''Save'' the changes. | + | # '''Save''' the changes. |
[[file:customer-details-omit-from-auto-restrict.png]] | [[file:customer-details-omit-from-auto-restrict.png]] | ||
=== Exclude a Group of Customers === | === Exclude a Group of Customers === | ||
Revision as of 14:56, 18 December 2014
Omitting Customers from Auto-Suspension
If you wish to exclude customers from being subject to any automatic suspension or restriction activity due to non-payment, there are two ways to do this in Cumulus.
- Exclude a group of customers
- Exclude a single customer
Exclude a Single Customer
If you wish to exclude a single customer, search for the customer you want to omit from auto-suspension and open the customer record.
From the Customer Screen:
- Click the Details tab.
- Click the Edit Account Summary button to open the screen in edit mode.
- Change the Omit From Auto-Restrict setting to Yes.
- Save the changes.
