Difference between revisions of "Services/Orders/Services/Cancel"
From Emersion
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When cancelling or activating a package, you may receive the following error as pictured. | When cancelling or activating a package, you may receive the following error as pictured. | ||
| + | This occurs because the account start date is after your cancellation or activation date. You should choose a cancellation/activation date that is encompassed by the account invoice period. | ||
| + | We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item. | ||
| + | |||
[[File:Account_invoice_period.jpg]] | [[File:Account_invoice_period.jpg]] | ||
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Revision as of 10:38, 19 May 2014
Unable to locate account invoice period
When cancelling or activating a package, you may receive the following error as pictured. This occurs because the account start date is after your cancellation or activation date. You should choose a cancellation/activation date that is encompassed by the account invoice period. We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item.
