Difference between revisions of "Services/Orders/Services/Cancel"
From Emersion
(Created page with " == Unable to locate account invoice period == When cancelling or activating a package, you may receive the following error as pictured. File:Account_invoice_period.jpg...") |
(→Unable to locate account invoice period) |
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[[File:Account_invoice_period.jpg]] | [[File:Account_invoice_period.jpg]] | ||
| − | This occurs because account start date is after your cancellation or activation date. You should choose a cancellation/activation date that is encompassed by the account invoice period. | + | This occurs because the account start date is after your cancellation or activation date. You should choose a cancellation/activation date that is encompassed by the account invoice period. |
We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item. | We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item. | ||
Revision as of 11:35, 19 May 2014
Unable to locate account invoice period
When cancelling or activating a package, you may receive the following error as pictured.
This occurs because the account start date is after your cancellation or activation date. You should choose a cancellation/activation date that is encompassed by the account invoice period. We can backdate the account start date, and the associated account invoice periods, however this is a chargeable item.
