Revision as of 11:30, 29 August 2016

Introduction

Cumulus allows for the creation and cancellation of Contracts against specific Package Subscriptions. The Package on which the subscription has been activated must be part of a valid package pool and the user must have the relevant permissions to be able to add contracts to a package subscription.

For a general overview of contracts types, refer to the article on Contracts.

Adding a Contract

To add a contract, simply navigate to the customer, then click Package Subscriptions.

• Click on the Package Subscription.
• Click Add Contract
• Set the End Date. This can be an arbitrary value, or you can simply let the system decide and tick the box: Automatically Set End Date. Note that the End Date is mandatory
• Choose the Contract you wish to Add
• Click Add Selected

Cancelling Breaking Out a Contract

To Break out of a Contract, locate the Package Subscription with the attached Contract

• Click Break Out Contract. Note that the value of the Break out fee is in the button.
• Confirm that the contract is to be broken by clicking 'Yes'.

The cancellation fee will be generated as a pending cardline.

Contract Discounts

Where the contract includes a per period credit that time-limited the details of the discount can be seen under the customer's package subscription. See the Customer Screens > Package Subscription page for further information.

See Also

Configuration of Contract Types.