Revision as of 11:38, 31 October 2018

Introduction to Events

The Emersion Events System is more than just a notifications system. It automates many activities that typically support to Emersion's core features. Examples of how events can be used are:

• Sending the customer their invoice via email.
• Scheduling a report to be sent to a nominated email address.
• Sending a customer a welcome letter.
• SMS a customer when they have reached a given % of their available usage.

Emersion provides a set of default events to you during your implementation. We have events for Wholesale & Retail Service Providers. We also have events specific to service types, and various features. These will be added to you on an as-needed basis.

• Introduction to Events Video
• System Event Mapping Report

Anatomy of an Event

An event comprises three parts:

• A pre-defined trigger
• An action
• A set of conditions

A trigger is the initiation of an event when the conditions of the event have been satisfied. E.g. Your customer's invoice becomes overdue today (the predefined condition is met, trigging the event) therefore the system will initiate an email (perform an action) to advise the customer that their invoice is overdue.

An action is what the system will do once the condition is met. Each action occurred only one a template has been set up by the Service Provider. The template for an event gives you the ability to customise the action any way you choose. Email events can be plain text, or HTML/CSS based. E.g. email, sms, log.

Conditions are the pre-determined status of a dynamic object, or instance, that trigger an event to occur. E.g. a customer reaches 90% of their usage allocation for a given period.

See Also

• Introduction to Events Video
• Invoice Delivery Events
• List of all Event Types
• Setting up your Event Templates
• Troubleshooting Events

Advanced Event Features

• The Event Text Library
• SMS Gateway information for SMS events