Difference between revisions of "Quarantine/IPND Quarantine"
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| − | * After you believe you have resolved the errors, go back to your record in IPND quarantine. | + | * After you believe you have resolved the errors, go back to your record in IPND quarantine and click resolve and submit. |
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| + | * This will put the the record you just cleansed into "Pending" Status. One of two things will happen, either a new record for the service will appear in IPND quarantine with the relevant error - or - a new record will appear in IPND Quarantine with a status of "IPND Update OK". | ||
=== IPND Error Codes === | === IPND Error Codes === | ||
Revision as of 10:32, 21 September 2016
Contents
IPND Quarantine
For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons. Therefore the address must be corrected before being resubmitted to the IPND.
- The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.
- Using the filters, filter on those IPND records that have encountered an error.
- To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error.
- You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND.
- If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save.
- After you believe you have resolved the errors, go back to your record in IPND quarantine and click resolve and submit.
- This will put the the record you just cleansed into "Pending" Status. One of two things will happen, either a new record for the service will appear in IPND quarantine with the relevant error - or - a new record will appear in IPND Quarantine with a status of "IPND Update OK".
IPND Error Codes
To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
Local PDF: File:Ipnd-error-correction v1.3.pdf
