Difference between revisions of "Account/Account Status"
From Emersion
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== Account Status Reason == | == Account Status Reason == | ||
| − | When changing an account status, you may want to include a reason for the change. | + | When changing an account status, you may want to include a reason for the change. The following options are available. |
{| class="wikitable" | {| class="wikitable" | ||
Revision as of 15:48, 23 June 2015
Account Status
| Status | Name | Description |
| 1 | Active | An Active account is one that is being used actively or regularly by the Customer. Permissions not withstanding, there are no limitations on access to features or functionality for these accounts. |
| 2 | Inactive | The account is not active. |
| 3 | Cancelled | The account is cancelled and will not be reactivated. Ready for archiving |
| 4 | Restricted by Parent | The parent service provider has placed restrictions on the downstream service provider. Restrictions cannot be removed or altered by the downstream service provider. Functions that are limited are primarily around ordering services and product purchases. |
| 5 | Suspended | Limits access to some functions for the customer, but preserving its content and configuration. Can be done by either the parent service provider or by automated means. |
| 6 | Preactive | Not yet active and has never been active in the past. The customer account has been partially completed but the minimum requirements for an Active account have not been met. |
| 7 | System Suspended | The account is suspended by Emersion. |
Late Fees will apply to Statuses (1,4,5,6)
Account Status Reason
When changing an account status, you may want to include a reason for the change. The following options are available.
| Status ID | Name |
| 1 | Account closure |
| 2 | Non-payment |
| 3 | Other |
| 4 | Credit Limit Exceeded |
| 5 | Unbilled Credit Limit Exceeded |
| 6 | Debt Collection - Pending |
| 7 | Debt Collection - Submitted |
