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| | * [[BMSQuarantine|BMS Quarantine]], which is separated into three types: Telephony BMS, Data BMS, and Misc BMS | | * [[BMSQuarantine|BMS Quarantine]], which is separated into three types: Telephony BMS, Data BMS, and Misc BMS |
| | * [[RatingQuarantine|Rating Quarantine]] | | * [[RatingQuarantine|Rating Quarantine]] |
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| − | ==Rating Quarantine==
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| − | Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplier file mediation process by the BMS process.
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| − | ===Rating Quarantine Reasons and Error Codes===
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| − | The following table lists all Rating Quarantine reasons and the recommended action for each:
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| − | {| class="prettytable"
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| − | '''Quarantine Reason'''
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| − | '''Description'''
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| − | '''Recommended Action'''
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| − | Invalid Service Type
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| − | The Service Type is not set correctly for the usage data received from the supplier
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| − | Submit an Emersion Support Ticket to rectify
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| − | Missing Service Subscription
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| − | Service exists in the system but the Service Subscription is missing
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid Package Period
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| − | The service exists in the system but the Package Period is outside the usage date
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| − | Submit an Emersion Support Ticket to change the package periods and then cleanse
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| − | Invalid Rounding Type
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| − | The underlying Service Plan setup is incorrect
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| − | Submit an Emersion Support Ticket to rectify
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| − | Rating Failed – Unknown Reason
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| − | Internal Issue
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| − | Emersion to rectify the cause and cleanse
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| − | Invalid Carrier Cost
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| − | A missing or invalid carrier cost is found in the record where one should exist
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid Usage Hierarchy
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| − | Internal Issue
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| − | Emersion to rectify the cause and cleanse
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| − | Missing Rate Card
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| − | A Rate card has not been allocated to Service Plan
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| − | Add a Rate Card to the required service plan and then cleanse
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| − | If you need to backdate the usage, submit an Emersion Support Ticket to assist
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| − | Missing Rate
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| − | Although the Rate Card exists in the system, no rate is found for this tariff
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| − | Add a Rate Card to the appropriate Service Plan and then cleanse
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| − | Invalid Rate
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| − | An error has been detected in the rate configuration.
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| − | Review the rate card configuration
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| − | If required, submit an Emersion Support Ticket to assist
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| − | Bolting Failed – Unknown Reason
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| − | Internal Issue
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| − | Emersion to rectify the cause and cleanse
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| − | Invalid Bolt On
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| − | Bolt on type is not valid for the Service Plan
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid Bolt On Subscription
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| − | Bolt on subscription exists in the system but the bolt on has been removed
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid Bolt On – Markup Set On Underlying Rate
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| − | Internal Issue
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| − | Submit an Emersion Support Ticket to rectify
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| − | Charging Failed – Unknown Reason
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| − | Internal Issue
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| − | Emersion to rectify the cause and cleanse
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| − | Invalid Charging Attribute
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| − | An invalid charging attribute was detected
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid Charging Attribute – Mark-up Set on Underlying Rate
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| − | Internal Issue
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invoicing Failed – Unknown Reason
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| − | Internal Issue
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| − | Emersion to rectify the cause and cleanse
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| − | Invalid Cap Attribute
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| − | The Plan Cap has not been set however the Rate Card has capped tariffs
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| − | Add the required Cap amount to the Plan and then cleanse
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| − | Invalid MaxType Cap Attribute – Mark-up Set on Underlying Rate
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| − | Internal Issue
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| − | Submit an Emersion Support Ticket to rectify
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| − | Invalid MaxType Cap Attribute
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| − | Mismatched cap type was detected (e.g. tariff is in seconds but the Cap type is KB)
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| − | Correctly set the Cap Max type attribute and then cleanse
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| − | ===To View Rating Quarantine Records===
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| − | # Select '''Billing''' > '''Quarantine '''from the '''Menu.''' The ''Quarantine ''page will appear.
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| − | # Click the '''Rating''' tab on the ''Quarantine'' page. The ''Rating Quarantine'' page will appear.
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| − | Note that the page may take a few moments to appear.
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| − | Search
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| − | You can locate Rating quarantine records by using the ''Search'' function. The following fields can be used to search for records:
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| − | * Quarantine ID the system generated quarantine record ID
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| − | * Service Identifier the service’s unique identifier, such as the phone number
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| − | * Call Date From allows date selection via a Calendar tool
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| − | * Call Date To allows date selection via a Calendar tool
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| − | * Batch File Number the system generated batch file number
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| − | * Batch File name as received from the supplier
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| − | * Tariff Key the tariff key of the usage record
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| − | * Status see the ''Rating Quarantine Reasons'' table above
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| − | ===To Cleanse Records in Rating Quarantine===
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| − | Once you, or the Emersion Billing Operations team, have made the necessary changes in the system to resolve the issue, the ''Rating Quarantine'' record must be updated as cleansed so it is marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.
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| − | # After reviewing the quarantine records and correcting the issues, locate the required records in the list on the ''Rating Quarantine'' page. Use the search fields as required.
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| − | # Tick the check box beside each required quarantine record in the list.
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| − | To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.
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| − | # Click the '''Cleanse''' button. The system will update the selected records and display a message at the top of the page showing the records have been cleansed.
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| − | The records will now be ready to be re-processed by the billing and rating engine.
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The Quarantine function is used to review and resolve any billing issues encountered by BMS and the Billing and Rating engine during the Rating, Billing and Invoicing process. Issues may arise for many reasons, such as missing service information, incorrect rating data, or issues with the service usage file received from your upstream service provider. The Billing and Rating engine places these records into Quarantine for manual intervention. Once the issue is resolved, the records can be re-processed through the billing and rating engine to place the associated charges on to the required account’s invoice.
Throughout the billing cycle, and particularly around the bill run, you should regularly review Quarantine to resolve billing issues placed into Quarantine to ensure your account’s invoices contain all the appropriate charges. Records in quarantine may result in missing or incorrect charges on your invoices, and lead to missing revenue.
Note that this section outlines the system actions performed to resolve billing issues identified by the Billing and Rating engine. It does not describe the business processes involved in determining the required action to resolve each issue.
