Difference between revisions of "Service Desk/Create"

Latest revision as of 12:44, 8 May 2018

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-{{DISPLAYTITLE: Creating Service Desk Requests}}
+This page has been [https://resources.emersion.com/display/EKB/Creating+service+desk+tickets moved]
-= Overview =
-Service Desk Requests (commonly referred to as 'tickets') can be created 3 ways. They can be created via:
-* Cumulus
-* the End User Portal
-* email
-To create tickets via email, the service provider requires the [[Service_Desk/Mailbox_Configuration|Service Desk Mailbox]] extension. Once enabled and configured, customers can email the designated email address for the mailbox and tickets will be created accordingly.
-This article covers ticket creation from Cumulus and the End User Portal.
-= Creating Tickets Via Cumulus =
-Before a ticket can be created, the user needs to know which customer the ticket is for. The [[Account_Management/Customer_Screen/Quick_Search|quick search]] is useful for this. Once the customer is found:
-Nav: '''Customer > Service Desk''' tab.
-Users will be presented with a list of tickets that have been created for the customer.
-[[file:CustomerServiceDesk.png|1200px|]]