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| − | = Overview =
| + | That page has been [https://resources.emersion.com/display/EKB/Inbound+Mail moved] |
| − | One method of creating service desk tickets is via email. You can setup a mailbox/address and have your customers email this address in order to create a new ticket against their account.
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| − | Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion so we can poll a mailbox for new mail.
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| − | This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets.
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| − | == Create New Mailbox ==
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| − | === Protocol ===
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| − | At present, we support POP & IMAP mail-server protocols using default ports. Emersion recommends the use of the IMAP protocol as it has a little more flexibility.
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| − | You will need to speak with your system or network administrator to determine the mail protocol available for you to use.
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| − | * POP
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| − | Although most POP [https://en.wikipedia.org/wiki/Post_Office_Protocol Post Office Protocol] clients have an option to leave mail on server after download, e-mail clients using POP generally connect, retrieve all messages, store them on the user's PC as new messages, delete them from the server, and then disconnect.
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| − | * IMAP
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| − | Other protocols, notably IMAP ([https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol Internet Message Access Protocol]) provide more complete and complex remote access to typical mailbox operations.
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