Difference between revisions of "Service Desk/Mailbox Configuration"

Latest revision as of 17:14, 8 May 2018

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-= Overview =
+That page has been [https://resources.emersion.com/display/EKB/Inbound+Mail moved]
-Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion before we can poll a mailbox for mail.
-This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets.
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-At present, we support POP & IMAP mail-server protocols using default ports.
-You will need to speak with your system or network administrator to determine the appropriate protocol to use.
-''more to come...''