Difference between revisions of "Quarantine/IPND Quarantine"

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(Created page with "=== IPND Quarantine === For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes...")
 
 
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=== IPND Quarantine ===
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=This Content Has Moved House=
  
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For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons.  Therefore the address must be corrected before being resubmitted to the IPND.
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
  
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* The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.
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We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
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[https://resources.emersion.com/display/EKB/IPND+Module Take me to the Emersion Knowledge Base article]
  
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[[File:IPND Navigate.png]]
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[[file:new_home_sm.jpg|900px]]
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* Using the filters, filter on those IPND records that have encountered an error.
 
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[[File:IPND FILTER ERROR.png]]
 
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* To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address.  There may be more than one error.
 
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[[File:IPND Error.png]]
 
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* You can then navigate to the service in question, Then go to the Service Contact tab.  There should be a contact there of type IPND.
 
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[[File:Service Contact Navigate.png]]
 
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* If you click on the ID of the contact this will take you to a read only view of the contact.  From here there is an Edit button on the far right column.  Click edit, modify the address as required then click save.
 
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[[File:Address Edit.png]]
 
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* After you believe you have resolved the errors, go back to your record in IPND quarantine.
 
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[[File:Resolve Resubmit.png]]
 

Latest revision as of 13:47, 11 June 2020

This Content Has Moved House

This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.

We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.

Take me to the Emersion Knowledge Base article

New home sm.jpg

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