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| − | === Setting up a Retail Service Provider in your Emersion Wholesale Account === | + | === Setting up a Retail Service Provider Account in Emersion=== |
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| − | This process is the complete wholesaler's process for setting up new Retail Service Provider (RSP) account.
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| − | This is a multi-part process involving several steps which we have listed below. Wholesalers should always allow approximately 1 week elapsed time to set up the RSP account and have it operating. Allow additional time if you require Emersion to assist with copying plans to your new RSP account. An estimate can be provided back to you when the work request is submitted.
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| − | Steps:
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| − | # Gather required information from your RSP
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| − | # Create the Emersion Account
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| − | # Submit a Work Request ticket to set up FTP access
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| − | # Provide information back to your RSP
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| − | # Submit a Work Request ticket to Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB) ''Optional''
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| − | === 1. Gather Required Information from your RSP ===
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| − | You need from your new RSP, the following information. Most of this is probably collected in your existing contract process.
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| − | # Confirm the RSP is not an existing Emersion customer.
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| − | ## If they are please ask them to contact Emersion and inform us they are buying services from you.
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| − | ## DO NOT CONTINUE, or you will create an unneeded account.
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| − | # Primary and Billing Contact Details - ensure you have a landline number for the RSP as this is required by some service types.
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| − | # Confirm the ABN.
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| − | # Confirm the login realm/domian they wish to use to login to cumulus. This will always be in the format of @xxx.xx.xx and form the suffix to all staff logins used by the RSP to log into Cumulus.
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| − | # If you have "Auth" based service type(s) you will also need the realm(s) they wish to use for those service types.
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| − | # Source IP Addresses used to access Service Information Records (SIRs) from. These would normally should include their office IP, billing provider IPs, etc.
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| − | === 2. Create the Emersion Account ===
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| | This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus. | | This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus. |
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| − | <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> | + | <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">https://wiki.emersion.com/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> |
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| − | === 3. Submit a Work Request ticket to to set up FTP access ===
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| − | Once the account is set up in Cumulus, the Emersion team will need to configure our systems. Submit a work request ticket by logging into the [http://support.emersion.com.au Emerson Support Portal] and creating a new ticket in the '''Work Requests queue'''. The cost for activating or adding an RSP is detailed in your Agreement with Emersion. Please allow for a 1 week turn around on these requests once we have '''all''' the required information.
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| − | Please include the following required information in your ticket or use the text below as a template for your ticket:
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| − | {| style="color: black; background-color: #eff7f9;" width="85%"
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| − | |Dear Emersion, <br />
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| − | Please set up SIR generation and FTP access to the SIRs for the RSP below.
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| − | Emersion Account Number for RSP: <br />
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| − | Emersion Account Name for RSP:<br />
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| − | IP Addresses the RSP will connect to our FTP from are: <br />
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| − | Regards,<br />
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| − | |}
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| − | === 4. Provide information back to your RSP ===
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| − | Provide the login details to your contact and ask them to login and change the UserAdmin password, then create accounts for their staff.
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| − | Provide the FTP details received from Emersion and ask them to test access from the IPs provided.
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| − | If you wish, you can use the template below to provide details to your RSP.
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| − | {| style="color: black; background-color: #eff7f9;" width="85%"
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| − | |Dear NRB,<br />
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| − | Welcome to [TestSP Wholesale].
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| − | [TestSP Wholesale] uses Emersion Software System's Cumulus platform for ordering, provisioning and service assurance. Please find below information on accessing cumulus.
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| − | Cumulus URL: https://cumulus.emersion.com.au <br />
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| − | Username: useradmin@[cumulusrealm] <br />
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| − | Password: [cumuluspassword] <br />
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| − | Please change the useradmin password once you login. You may then create additional users as required.
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| − | A Quick Start guide is available from Emersion's wiki (http://wiki.emersion.com.au/wiki/index.php/QuickStartGuide/NonRetailBiller) along with short videos that show you how to perform common tasks.
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| − | Use your Cumulus login to access the wiki.
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| − | Emersion will produce daily SIR files for you to download and import into your billing system.
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| − | Your access details are
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| − | FTP site: ftp.bms.emersion.com.au <br />
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| − | Username: [ftpusername] <br />
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| − | Password: [ftppassword] <br />
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| − | IP Addresses: [rspipaddresses] <br />
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| − | You will only be able to access the ftp site from the IP addresses listed above.
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| − | SIR documentation is available on the Emersion wiki.
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| − | Should you need any more information, please contact us on the details below. <br />
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| − | If needed, we will escalate issues on your behalf to Emersion.
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| − | Regards,<br />
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| − | [TestSP Wholesale]<br />
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| − | Phone [TestSP Phone]<br />
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| − | Email: [TestSP Support]
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| − | |}
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| − | === 5. Submit a Work Request ticket to Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB) ''Optional'' ===
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| − | If you don't have access to Plan Copier, use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
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| − | Please do not give instructions to move "All Plans". This means EVERYTHING and 99% of the time, you do not want this. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid miscommunication and unnecessary re-work, we will only proceed with requests when the Package IDs and corresponding package names are provided. We recommend you submit these in an MS Excel file along with your Work Request.
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| − | Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
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| − | {| style="color: black; background-color: #eff7f9;" width="85%"
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| − | |Dear Emersion,
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| − | Please copy the packages from our template account into the following RSP.
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| − | Emersion Account Number for Template Account (Source):
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| − | Emersion Account Number for RSP (Destination):
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| − | Emersion Account Name for RSP (Destination):
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| − | Packages:
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| − | Package ID Package Name
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| − | 100000 Test Package 1
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| − | Regards,
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| − | |}
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This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.
