Difference between revisions of "InvoiceManageInvoice"

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(Created page with '==Manage Invoices== The ''Manage Invoice'' page will contain command buttons to perform various actions. The actions available will differ depending on the status of the selecte…')
 
(clarified approved - do not send status and corrected the fact approved invoices cannot be re-rendered!)
 
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==Manage Invoices==
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{{DISPLAYTITLE:Manage Invoice}}
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=Overview=
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The ''Manage Invoice'' page is the 'main screen' of an invoice. It opens to provide a screen-based view of that invoice. It also provides users with a number of invoice-related functions that can be performed. The functions that are available for an invoice will vary depending on the invoice's status.
  
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The ''Manage Invoice'' page will contain command buttons to perform various actions. The actions available will differ depending on the status of the selected invoice, as follows:
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To access this screen users have one of two pathways:
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Nav: '''Customer > List'''
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# Click on the ID of a customer to open the customer record.
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# Click the '''Invoices''' tab.  
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# Click on the ID of the invoice.
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Alternatively, users can:
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Nav: '''Finance > Accounts Receivable > Invoice List'''
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# Use the search criteria to find an invoice
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# Click on the ID of the invoice.
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= Invoice Functions=
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The full list of available functions are:
  
 
;View Invoice
 
;View Invoice
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:all invoice statuses.
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:This function is always available. The function downloads and opens the PDF rendered version of the invoice.
 
;Approve
 
;Approve
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:pending and rejected status
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:You can approve an invoice if it is in the '''Pending''' and '''Rejected''' statuses. Approving an invoice creates the relevant journal entries and is sent to the customer via ther preferred invoice delivery method. Approved invoices cannot be modified in any way. 
 
;Approve – Do Not Send
 
;Approve – Do Not Send
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:pending and rejected status
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This is identical to the Approval status, however it does not send the invoice to the customer. In Jan 2018 we have made a change that hides previous invoices from the "billing history graph" where those invoices are of this status.
 
;Reject
 
;Reject
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:pending status only
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To be rejected, Invoices must be in a '''Pending''' status. See below for more information on how invoice rejection works.
 
;Re-Render
 
;Re-Render
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:pending and rejected status
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Invoices can be re-rendered if they are still Pending. Any updates or adjustments made to the invoice template settings will be reflected on the latest re-rendered invoice.
 
;Re-Rate
 
;Re-Rate
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:pending and rejected status
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You can re-rate an invoice if it is in the '''Pending''' and '''Rejected''' statuses.
 
;Dispute
 
;Dispute
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:approved status
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Disputes can be raised against '''approved''' invoices only.
 
;Re-Send
 
;Re-Send
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:approved status
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Only '''approved''' invoices can be resent to the customer.
 
;Cancel
 
;Cancel
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:returns to the ''Invoice list'' page on all invoices.
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Returns the user to the ''Invoice list'' page.
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; ''View Usage'' (depending on the service and cardline type) from the ''Manage Invoice'' page.
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You can also ''View Usage'' (depending on the service and cardline type) from the ''Manage Invoice'' page.
 
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===To Manage an Invoice===
 
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# Locate the invoice required in the ''invoice list'' in either the account record or in the ''Accounts Receivable'' module.
 
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# Click the '''Manage '''link in the ''Action'' column of the required invoice. The ''Manage Invoice'' page will display.
 
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===To View an Invoice===
 
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# On the ''Manage Invoice'' page, click the '''View Invoice '''button. The ''Opening… ''download window will display.
 
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# Select the ''Open with'' option to open the invoice with Adobe Reader.
 
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# Select the ''Do this automatically for files like this from now on'' checkbox to perform the option selected automatically every time you download PDFs.
 
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# Click the '''OK '''button. The invoice .PDF file will open in a new Adobe Reader window.
 
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===To View Usage on an Invoice===
 
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# In the ''Allocated Cardlines'' section of the ''Manage Invoice'' page, locate the required service usage cardline.
 
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# Click the '''View Usage''' link beside the required usage cardline. The ''Service Usage'' page will appear in a new window.
 
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# Filter the usage data by entering ''Start Date'', ''End Date'' and selecting the required ''Tariff Type'', as required, and then click the '''Filter''' button. The page will update to show the usage data corresponding to the criteria entered.
 
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# To view the package, click the '''View Package Plan''' button. The package will appear in a new window.
 
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# To view the service plan, click the '''View Service Plan''' button. The plan will appear in a new window.
 
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# When complete, close the window.
 
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'''Note:''' The ''Approve Rated Data Usage'' check box and the '''Approve Selected Data Period''' button should not be used unless the service plan has been set up with manual period approval, which is not used often.
 
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==See ==
 
==See ==
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* [[InvoiceReRender|Re-render Invoices]]
 
* [[InvoiceReRender|Re-render Invoices]]
 
* [[InvoiceReRender|Re-rate Invoices]]
 
* [[InvoiceReRender|Re-rate Invoices]]
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* [[InvoiceReSend|Re-send Invoices]]

Latest revision as of 11:34, 13 February 2018

Overview

The Manage Invoice page is the 'main screen' of an invoice. It opens to provide a screen-based view of that invoice. It also provides users with a number of invoice-related functions that can be performed. The functions that are available for an invoice will vary depending on the invoice's status.

To access this screen users have one of two pathways:

Nav: Customer > List

  1. Click on the ID of a customer to open the customer record.
  2. Click the Invoices tab.
  3. Click on the ID of the invoice.

Alternatively, users can:

Nav: Finance > Accounts Receivable > Invoice List

  1. Use the search criteria to find an invoice
  2. Click on the ID of the invoice.

Invoice Functions

The full list of available functions are:

View Invoice
This function is always available. The function downloads and opens the PDF rendered version of the invoice.
Approve
You can approve an invoice if it is in the Pending and Rejected statuses. Approving an invoice creates the relevant journal entries and is sent to the customer via ther preferred invoice delivery method. Approved invoices cannot be modified in any way.
Approve – Do Not Send

This is identical to the Approval status, however it does not send the invoice to the customer. In Jan 2018 we have made a change that hides previous invoices from the "billing history graph" where those invoices are of this status.

Reject

To be rejected, Invoices must be in a Pending status. See below for more information on how invoice rejection works.

Re-Render

Invoices can be re-rendered if they are still Pending. Any updates or adjustments made to the invoice template settings will be reflected on the latest re-rendered invoice.

Re-Rate

You can re-rate an invoice if it is in the Pending and Rejected statuses.

Dispute

Disputes can be raised against approved invoices only.

Re-Send

Only approved invoices can be resent to the customer.

Cancel

Returns the user to the Invoice list page.

View Usage (depending on the service and cardline type) from the Manage Invoice page.

See

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