Difference between revisions of "Services/Orders"
| Line 41: | Line 41: | ||
* [[/NewOrder | New Orders (includes a video demonstration of placing a new order) ]] | * [[/NewOrder | New Orders (includes a video demonstration of placing a new order) ]] | ||
| + | * [[/Migrations | Migrating a service]] | ||
* [[Main_Page/Provisioning | Provisioning or order fulfilment]] | * [[Main_Page/Provisioning | Provisioning or order fulfilment]] | ||
* [[/Address-based Service Qualification | Orders that use address-based service qualification]] | * [[/Address-based Service Qualification | Orders that use address-based service qualification]] | ||
Revision as of 12:45, 20 August 2015
Introduction
When ordering services for customers, the process and steps to complete an order from start to finish may vary. It can depending on several factors including but not limited to:
- if the service being ordered is a new service or a churn
- the optional modules you are subscribed to
- the service types you use
- custom business rules specific to your organisation that Emersion have implemented for you
- whether there is automated or manual provisioning required.
Regardless of the factors that can contribute to variances in the orders process, the Emersion ordering process follows this generic order workflow.
Not all steps are required for all orders. For example:
- if your company does not subscribe to the terms and conditions module, this step will be omitted when you place an order.
- if your company does not require customers submit to a credit check, then this step will not be included when placing an order.
All orders will go through the following high-level steps:
- Choosing a type of service(s) to be ordered and selecting a package
- Capturing the customer's information
- Capturing the information for the service (service configuration)
- Order finalisation and confirmation
- Submitting the order
Order Statuses
While an order is in progress, it can be edited and updated. Once an order is submitted, it will not be able to be edited.
The following statuses apply to orders:
- Order completed
Provisioning or fulfilling an order
Once an order is submitted, a service subscription will be created in the status of PreActive. It will remain PreActive until the order has been fulfilled. This is known in Emersion as Provisioning. How an order for a service is provisioned varies for different service types, may be manually provisioned or automatically. Regardless of the provisioning methods, billing for the service commences only when the service is in a status of Active.
