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| + | =This Content Has Moved House= |
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| − | === IPND Quarantine ===
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons. Therefore the address must be corrected before being resubmitted to the IPND.
| + | We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home. |
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| | + | [https://resources.emersion.com/display/EKB/IPND+Module Take me to the Emersion Knowledge Base article] |
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| − | * The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.
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| − | [[File:IPND Navigate.png]]
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| − | * Using the filters, filter on those IPND records that have encountered an error.
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| − | [[File:IPND FILTER ERROR.png]]
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| − | * To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error.
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| − | [[File:IPND Error.png]]
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| − | * You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND.
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| − | [[File:Service Contact Navigate.png]] | |
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| − | * If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save.
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| − | [[File:Address Edit.png]]
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| − | * After you believe you have resolved the errors, go back to your record in IPND quarantine.
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| − | [[File:Resolve Resubmit.png]]
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| − | === IPND Error Codes ===
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| − | To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
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| − | Local PDF: [[File:Ipnd-error-correction v1.3.pdf]]
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| − | From: https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/ipnd-error-correction.pdf
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
