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| | + | =This Content Has Moved House= |
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| − | = Overview =
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | Account Groups are used to control which staff users have access to a given customer account or set of customer accounts. The features of Account groups include:
| + | We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home. |
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| − | * preventing access to accounts in an account group by staff users
| + | [https://resources.emersion.com/display/EKB/Account+Groups Take me to the Emersion Knowledge Base article] |
| − | * Permitting access to accounts in an account group by staff users
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| − | * grouping accounts and applying a [[Products/Pricing/Price Books|custom price book]]
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| − | * automatically adding new accounts to an account group when the account is created by a staff user with '''allow''' access to the account group.
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| − | Account groups are utilised by the [[Agent Management|Agents]] module to restrict Agents to only being able to access accounts that they create themselves, or granted access to explicitly.
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| − | An account can belong to multiple account groups. Account groups should not be confused with [[Account Management/Account Profiles | account profiles]] where a customer can only belong to one account profile.
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| − | == Create an Account Group ==
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| − | '''Nav: Admin > Account Groups'''
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| − | The user will be presented with a list account groups that exist.
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| − | To create a new account group, follow the steps below.
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| − | Click the '''Create New'''' button on the right and complete the fields.
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| − | * '''Name:'''' The name of the account group.
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| − | * '''Description:''' A field to describe the purpose of the account group, and how it is used.
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| − | * '''Group Access Codes:'''' This field is used in conjunction with the '''Security group''' type and defines the access control method to accounts in the account group. It can be set to:
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| − | ** '''See All Accounts''' - Use this option if the account group is not a security group, and used for a purpose other than access control.
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| − | ** '''Allow some''' to permit access to accounts in the group.
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| − | ** '''Deny some''' to prevent access to the accounts in the group.
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| − | * '''Group Type:''' Set this to:
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| − | ** '''Security group''' if this account group will be used to control access to accounts.
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| − | ** '''Distribution group''' if this account group will be used for any purpose other than control access to accounts.
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| − | * '''Audit Changes?:''' ticking this option will log changes to the account group in Emersion's database. This data can be used to query who made changes to an account group, what the change was and when the change occurred. This data is provided upon request to Emersion, and may incur a charge to extract for you. Please raise a ticket to Emersion to request this information.
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| − | When you are happy with your account group settings, '''Save''' the new account group.
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| − | [[File:2014-09-29_16_42_22-Cumulus_-_Admin_-_Account_Groups_setup.png]]
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| − | == Add an Account to an Account Group ==
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| − | To add an account to an account group, can then add or remove accounts to the account group.
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| − | [[File: 2014-09-29_16_47_47-Cumulus_-_Admin_-_Account_Groups_List.png]]
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| − | * Simply find and check the box next to the account. Click add, then Save Account Group.
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| − | [[File:Account group add.png]]
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| − | == Assign Org Unit to Account Group ==
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| − | * A Staff member is assigned to an Org Unit.
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| − | * An Org Unit can be assigned to an Account Group. In this way, one or more staff members can have their access lifted or restricted to seeing certain accounts. The screenshot below depicts this.
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| − | [[File:Org unit add Group.png]]
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
