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| − | If a customer reports an issue or a problem with an event, there are a few ways you can assist the customer troubleshoot the issue.
| + | =This Content Has Moved House= |
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| − | == Where Events can be seen in Cumulus ==
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | === Customer Notes ===
| + | We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home. |
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| − | In the '''Customer > Notes''' tab you can see a list of all Events that have been performed against the customer.
| + | [https://resources.emersion.com/display/EKB/Troubleshooting+Events Take me to the Emersion Knowledge Base article] |
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| − | [[File:Events-CustomerNotesSection.png]] | + | [[file:new_home_sm.jpg|900px]] |
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| − | Click '''View''' to see further details. Click '''Edit''' to edit or add further details to the Event note.
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| − | This requires the event to have Extended Logging enabled. See below how to enable Extended Logging for an event.
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| − | === Events Message Queues ===
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| − | Navigate: Events > Message Queue
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| − | There are two message queues in Cumulus, one each for email and SMS events respectively. The queues show both Events that have processed and unprocessed, meaning that they are scheduled to fire.
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| − | [[File:Events-MessageQueueEmail.png]]
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| − | The Message Queues show you all events across your entire customer base. Use the filters at the top of the screen to refine your list and find the events you are looking for.
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| − | '''Note:''' You must have SMS Events enabled by Emersion in order to use the SMS event functionality. This is not enabled by default since access fees and a charge per SMS applies. If you wish to enquire about the SMS events functionality, please contact Emersion Sales at [mailto:sales@emersion.com.au sales@emersion.com.au]
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| − | === Event Reports ===
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| − | Navigate: Reports > Finance
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| − | There are two reports that can assist you regarding Events:
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| − | [[File:Events-Reports.png]]
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| − | == Enabling Extended Logging ==
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| − | To enable the Extended logging for events, you will need to alter the Event configuration. You will need to do this for each event where Extended Logging is required. Please note that not all events use Extended Logging.
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| − | Navigate: Events > Template > Mappings - This will open the Event Action Mapping List.
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| − | Find the event you wish to enable Extended Event logging for
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| − | Under the Actions column, click ''Edit''
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| − | [[File:Events-extended-logging.png]]
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| − | On the Edit Event Action Mapping screen, change the Extended Event Logging setting to '''Enabled'''.
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| − | Save your changes.
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
