Difference between revisions of "Editing SystemEvents/Troubleshooting"

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(Enabling Extended Logging)
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If a customer reports an issue or a problem with an event, there are a few ways you can assist the customer troubleshoot the issue.
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==Events that were reported as not received==
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
  
Sometimes it is reported that a customer did not receive an email or SMS event. You can easily verify if the event was sent by using one of the following three tools:
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'''Customer Notes'''
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[https://resources.emersion.com/display/EKB/Troubleshooting+Events Take me to the Emersion Knowledge Base article]
In the Customer > Notes tab,
 
  
This requires the event to have Extended Logging enabled.
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== Enabling Extended Logging ==
 
 
 
To enable the Extended logging for events, you will need to alter the Event configuration. You will need to do this for each event where Extended Logging is required. Please note that not all events use Extended Logging.
 
 
 
Navigate: Events > Template > Mappings - This will open the Event Action Mapping List.
 
 
 
Find the event you wish to enable Extended Event logging for
 
 
 
Under the Actions column, click ''Edit''
 
 
 
[[File:Events-extended-logging.png]]
 
 
 
On the Edit Event Action Mapping screen, change the Extended Event Logging setting to '''Enabled'''.
 
 
 
Save your changes.
 

Latest revision as of 15:35, 16 January 2019

This Content Has Moved House

This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.

We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.

Take me to the Emersion Knowledge Base article

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