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| − | {{Service Plans}}
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| − | = Overview = | |
| − | A Service Plan is a subscription-based billing object that is used to control the billing for a single [[service]]. In Emersion, service plans are bound to a single [[Service_Types|Service Type]]. Service Plans are then put into [[PackagePlans/PackagePlans|Package Plans]] to be sold to customers. A single service plan may be included in multiple packages. This is handy to know because it helps cut down significantly the number of service plans your company needs to maintain.
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| − | '''''For readability, the term package and package plan are used interchangeably in this article. However, the terms 'Service Plan', 'Service Subscription' and 'Service' are to be considered different objects.
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | The diagram below shows the billing objects and their relationships. The service plan in '''purple''', is in the centre. All other billing objects on the right are linked to the service plan, such as rate cards, product rate cards, etc. When constructing plans, plan builders must ensure the service plan and its related objects are in place before the service plan is finally placed into a package plan and is approved for sale.
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| − | [[File:Billing-Objects.png]]
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| − | For an overview of all billing objects, see the [[Billing_Objects|Emersion billing objects]] article.
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| − | = Binding Objects =
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| − | The other billing objects that plan builders must link to a service plan will depend on the [[Service_Types|service type]] of the particular Service Plan.
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| − | ;Product Rate Cards
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| − | All service plans '''must''' have an approved Product Rate Card attached. There are no exceptions to this rule. That said, it is not mandatory to have a product rate in the product rate card. Product rate cards with no rates is a valid plan configuration, and more common than you may think.
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| − | ;Rate Cards
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| − | Rate Cards are for telephony plans. If your service plan is a telephony-based plan, an approved Rate Card must be attached. In addition, Rate Cards '''must have at least one rate''' in it.
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| − | A Service Plan may have the following objects attached to it:
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| − | * [[ServicePlans/RateCard|Rate Card]] - A list of rates and call costs for available call types per Service Type
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| − | * Product Rate Card - A list of additional products and rates that can be turned on and off against a Service. These vary from Service Type to Service Type
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| − | * Bolt-on - A bolt-on is a way of providing bonus features (ie 50 free local calls, or free data) to a particular service without having to produce new Rate Cards.
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| − | An instance of a Service Plan that is sold to a customer is referred to as a ''Service Subscription''.
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| − | == Buy and Sell ==
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| − | As with [[PackagePlans/PackagePlans|Package Plans]], Service Plans can either be created as ''Buy'' or ''Sell'' Plans. A ''Buy'' Service Plan must be linked with a Buy Package Plan, and a ''Sell'' Service Plan must be linked to a Sell Package Plan.
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| − | For further information on Buy and Sell Plans, please see the [[PackagePlans/LinkingPackageAndServicePlans|Linking Package Plans and Service Plans]] article.
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
