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| − | {{DISPLAYTITLE: Outbound Email for Service Desk}}
| + | This page has [https://resources.emersion.com/display/EKB/Outbound+Email moved] |
| − | = Overview =
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| − | Service Desk Outbound Email is an optional extension to the Service Desk Module. It provides the ability for service providers to:
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| − | * Notify end users of service desk request note updates via email
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| − | This extension handles ''outbound'' email only. A different extension handles inbound email notifications for the Service Desk.
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| − | If you would like more information on the Service Desk Outbound Email extension, please contact Emersion Sales.
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| − | Once the module is enabled for your service provider account, you will need to perform some configuration to get it up and running.
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| − | = Configuration =
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| − | This section describes how to configure Cumulus to allow the system to send automatic email updates to end users upon creating a new note against a service desk request.
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| − | == Prerequisites ==
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| − | Emersion will map the '''Notify Service Ticket Updated''' system [[Events|event type]] to your default account profile when you are granted access to this extension.
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| − | If other account profiles are required to have this event type mapped, please contact [[Support and help from Emersion|Emersion Support]].
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| − | The first step in the configuration is to ensure you have a [[SystemEvents/Templates|email message template]] created for this mapped event type and enabled the action mapping.
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| − | NAV: '''Events > Templates > Email > Create New Email Template'''
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| − | == Stuff ==
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