Difference between revisions of "Service Desk/Queue Configuration"

Latest revision as of 14:47, 8 May 2018

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-{{DISPLAYTITLE:Configure Service Desk Queues}}
+This page has been [https://resources.emersion.com/x/HAb6 moved]
-= Overview =
-This section describes how to configure the service desk module in order for it to be used by your staff and customers. Before tickets can be created, service providers need to set up:
-* Queues
-* Categories
-* Subcategories
-== Business Rules ==
-The following business rules apply to the configuration of your service desk module:
-* There must be at least one queue.
-* Each queue must have at least one category
-* Each category must have at least one subcategory
-This diagram shows how a typical structure of queues, categories and subcategories.
-[[file: Queue-structure.png]]
-= Queues =
-Queues are