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| − | {{DISPLAYTITLE:End User Portal}}
| + | =This Content Has Moved House= |
| − | = Overview = | |
| − | This page provides the ability to manage the end user's access to the [[End_User_Portal_and_Customer_Sign_Up_Portal|End User Portal]].
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| − | To access this screen:
| + | This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. |
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| − | Nav: '''Customer > List'''
| + | We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home. |
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| − | # Click on the ID of a customer to open the customer record.
| + | [https://resources.emersion.com/display/EKB/Granting+Access+to+the+End+User+Portal Take me to the Emersion Knowledge Base article] |
| − | # Click on the '''Portal''' tab.
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| − | # Click on the '''Configure Access''' button
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| − | # Select the '''User Portal access enabled''' checkbox
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| − | # Enter a username
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| − | ## Support username characters: {{{A-Za-z0-9_.@}}} and minimum of 2 characters
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| − | ## A username may take the form ''myemail@address.com'' or simply ''peterpan001''. Some customers choose to use the Emersion account ID (eg. ''1234567'').
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| − | ## '''Note:''' End users are not required to enter the default RSP realm when logging in to the End User Portal
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| − | # Click on the '''Check Username''' button to ensure the username is available for use.
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| − | # Enter a suitable and secure password. Minimum 6 characters
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| − | [[File: Customer-portal.png|1200px|Portal screen of an end user customer]] | + | [[file:new_home_sm.jpg|900px]] |
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| − | To view the customer login count and reset it:
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| − | # Enter a customer account
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| − | # Click on the '''Portal''' tab.
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| − | # If the password has been entered too many times, the end user portal account will be locked out for security reasons and will require a staff member to reset it
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| − | # Click '''Reset Login Attempt''' (''you may be familiar with a similar function available for regular Cumulus users via <span style="text-decoration:underline;">Admin > Staff</span>'')
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| − | [[File:Customer-portal-2.png|framed|left]]
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
