Difference between revisions of "EndUserPortal/ForgottenPassword"

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(Created page with "=== Forgotten Password feature of the End User Portal === Emersion provides a sophisticated Forgotten Password feature to Retail Service Providers (RSPs) with an End User Po...")
 
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=== Forgotten Password feature of the End User Portal ===  
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Emersion provides a sophisticated Forgotten Password feature to Retail Service Providers (RSPs) with an End User Portal. This feature is designed to fully empower your customers to reset their passwords without needing to contact the Retail Service Provider for assistance.
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This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
  
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In order for End Users to reset their own End User portal passwords using the Forgotten Password feature, the Retail Service Provider must:
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We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
  
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* set up an Event template
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[https://resources.emersion.com/display/EKB/Forgotten+Password Take me to the Emersion Knowledge Base article]
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* enable the feature and configure the settings.
 
  
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It is important that you configure and enable the events prior to enabling the Forgotten Password feature. If you skip this step, the forgotten password features in the End User Portal will be available to your customers, however when they attempt to reset their password, they will not receive a notification and will be unable to reset their password. 
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==== Configuring the Event(s) ====
 
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By default, Retail Service Providers who use the End User Portal will have the following Event(s) mapped. These can be found under:
 
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''Navigation: Events > Templates > Mappings''
 
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* UserPortal Forgot Password (Email)
 
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* UserPortal Forgot Password (SMS)
 
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The SMS version of the event
 

Latest revision as of 15:33, 30 January 2018

This Content Has Moved House

This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.

We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.

Take me to the Emersion Knowledge Base article

New home sm.jpg

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