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| | This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus. | | This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus. |
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| − | <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> | + | <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">https://wiki.emersion.com/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> |
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| − | === Step Four: Provide information back to your RSP ===
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| − | Provide the login details to your contact and ask them to login and change the UserAdmin password, then create accounts for their staff.
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| − | Provide the FTP details received from Emersion and ask them to test access from the IPs provided.
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| − | If you wish, you can use the template below to provide details to your RSP.
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| − | {| style="color: black; background-color: #eff7f9;" width="85%"
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| − | |Dear NRB,<br />
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| − | Welcome to [TestSP Wholesale].
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| − | [TestSP Wholesale] uses Emersion Software System's Cumulus platform for ordering, provisioning and service assurance. Please find below information on accessing cumulus.
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| − | Cumulus URL: https://cumulus.emersion.com.au <br />
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| − | Username: useradmin@[cumulusrealm] <br />
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| − | Password: [cumuluspassword] <br />
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| − | Please change the useradmin password once you login. You may then create additional users as required.
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| − | A Quick Start guide is available from Emersion's wiki (http://wiki.emersion.com.au/wiki/index.php/QuickStartGuide/NonRetailBiller) along with short videos that show you how to perform common tasks.
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| − | Use your Cumulus login to access the wiki.
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| − | Emersion will produce daily SIR files for you to download and import into your billing system.
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| − | Your access details are
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| − | FTP site: ftp.bms.emersion.com.au <br />
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| − | Username: [ftpusername] <br />
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| − | Password: [ftppassword] <br />
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| − | IP Addresses: [rspipaddresses] <br />
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| − | You will only be able to access the ftp site from the IP addresses listed above.
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| − | SIR documentation is available on the Emersion wiki.
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| − | Should you need any more information, please contact us on the details below. <br />
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| − | If needed, we will escalate issues on your behalf to Emersion.
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| − | Regards,<br />
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| − | [TestSP Wholesale]<br />
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| − | Phone [TestSP Phone]<br />
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| − | Email: [TestSP Support]
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| − | |}
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| − | === Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP ===
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| − | For the new Retail Service Provider ro place orders with you, they will need to be given the relevant packages to choose from. There are three ways to do this:
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| − | # Manually recreate the plans inside the RSP account <br />
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| − | Use the UserAdmin to create a Support account for your own use - We recommend you to do this anyway in order to provide them support as required. Use your Wholesale Support account to manually build the plans that the RSP will need.
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| − | # Use '''Plan Copier^''' to copy the plans from your Template SP Account to the new RSP account.
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| − | # Submit a Work Request ticket for Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB). <br />
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| − | Please allow a 1 week turnaround time for your request.
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| − | Please do not give instructions to move "All Plans". This means we will move EVERYTHING and 99% of the time, the results are undesirable. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid costly re-work, we will only proceed with requests to copy plans from one Service Provider account to other when a list of Package IDs and corresponding package names to be copied are provided to us in an MS Excel file your Work Request.
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| − | Use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
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| − | Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
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| − | {| style="color: black; background-color: #eff7f9;" width="85%"
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| − | |Dear Emersion,
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| − | Please copy the packages from our template account into the following RSP.
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| − | Emersion Account Number for Template Account (Source):
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| − | Emersion Account Number for RSP (Destination):
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| − | Emersion Account Name for RSP (Destination):
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| − | Packages:
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| − | Package ID Package Name
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| − | 100000 Test Package 1
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| − | Regards,
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| − | |}
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| − | ==== ^ Plan Copier ====
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| − | Plan Copier is an administrative tool that copies package plans, service plans, rate cards & product rate cards in bulk from one Emersion account to another. Access to '''Plan Copier''' is only granted after you undergo specific training in its use. Training is charges at a per hour rate. Please submit a Work Request if you want to book training in the use of '''Plan Copier''' .
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| − | Mistakes made when using Plan Copier are very easy to make so please be very careful when using it. Emersion can fix errors made with '''Plan Copier''', but charges will apply.
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| − | Training is available upon request.
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This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.
