Difference between revisions of "Service Desk/Update"
From Emersion
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{{DISPLAYTITLE: Updating Service Desk Tickets}} | {{DISPLAYTITLE: Updating Service Desk Tickets}} | ||
= Overview = | = Overview = | ||
| + | Service Requests can be updated via two pathways: | ||
| + | |||
| + | * The customer level | ||
| + | NAV: '''Customer > Service Desk''' | ||
| + | |||
| + | * The service request list screen | ||
| + | NAV: '''Service Desk > Service Request List''' | ||
| + | |||
| + | The Service Request list provides a view of all tickets, whereas the customer-level list shows only tickets for the customer in question. | ||
| + | |||
| + | When the Service Request list initially loads, the list will be empty. Users need to perform a search to access tickets based on the search criteria. | ||
| + | |||
| + | [[file:Service-request-list-filter-search.png|1200px|]] | ||
Revision as of 16:53, 8 June 2017
Overview
Service Requests can be updated via two pathways:
- The customer level
NAV: Customer > Service Desk
- The service request list screen
NAV: Service Desk > Service Request List
The Service Request list provides a view of all tickets, whereas the customer-level list shows only tickets for the customer in question.
When the Service Request list initially loads, the list will be empty. Users need to perform a search to access tickets based on the search criteria.
