Difference between revisions of "Service Desk/Mailbox Configuration"
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= Overview = | = Overview = | ||
| − | Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion | + | One method of creating service desk tickets is via email. You can setup a mailbox/address and have your customers email this address in order to create a new ticket against their account. |
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| + | Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion so we can poll a mailbox for new mail. | ||
This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets. | This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets. | ||
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| − | At present, we support POP & IMAP mail-server protocols using default ports. | + | == Create New Mailbox == |
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| + | === Protocol === | ||
| + | At present, we support POP & IMAP mail-server protocols using default ports. Emersion recommends the use of the IMAP protocol as it has a little more flexibility. | ||
| + | You will need to speak with your system or network administrator to determine the mail protocol available for you to use. | ||
| − | + | * POP | |
| + | Although most POP [https://en.wikipedia.org/wiki/Post_Office_Protocol Post Office Protocol] clients have an option to leave mail on server after download, e-mail clients using POP generally connect, retrieve all messages, store them on the user's PC as new messages, delete them from the server, and then disconnect. | ||
| − | + | * IMAP | |
| + | Other protocols, notably IMAP ([https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol Internet Message Access Protocol]) provide more complete and complex remote access to typical mailbox operations. | ||
Revision as of 15:41, 22 December 2016
Overview
One method of creating service desk tickets is via email. You can setup a mailbox/address and have your customers email this address in order to create a new ticket against their account.
Before tickets can be created (via email), service providers need to set up a mailbox configuration within Emersion so we can poll a mailbox for new mail.
This section describes how to configure the service desk mailboxes that are used to retrieve mail from your mail-server in order to create service desk tickets.
Create New Mailbox
Protocol
At present, we support POP & IMAP mail-server protocols using default ports. Emersion recommends the use of the IMAP protocol as it has a little more flexibility. You will need to speak with your system or network administrator to determine the mail protocol available for you to use.
- POP
Although most POP Post Office Protocol clients have an option to leave mail on server after download, e-mail clients using POP generally connect, retrieve all messages, store them on the user's PC as new messages, delete them from the server, and then disconnect.
- IMAP
Other protocols, notably IMAP (Internet Message Access Protocol) provide more complete and complex remote access to typical mailbox operations.
