Difference between revisions of "Events/Event Text Library"
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| − | {{ | + | {{DISPLAYTITLE:Event Text Library}} |
= Overview = | = Overview = | ||
| + | The Event Text Library extends the Events module to include the ability to map additional variables against the different plan types within Emersion. This permits additional features such as being able to include tailored text for events such as ''Package Activation'' or ''Service Activation''. This means users can provide additional information in the notification if they subscribe to a specific plan, and exclude the text from appearing in another plan. | ||
| + | |||
| + | Examples of how this might be used: | ||
| + | * Include information to customers regarding a hardware delay. | ||
| + | * Include data-specific information to subscribers of a data service. | ||
| + | * Include telephony-specific information to subscribers of a telephony service. | ||
| + | * Provide information to a customer on the delivery time frame of hardware that may come along as part of a new order. | ||
| + | |||
| + | Not all event types support customised event text library items. Contact Emersion Sales if you would like an event modified to support this feature. Once the event has been modified with a new custom text variable, a new library element can be created by the service provider, configured and mapped to a package plan, service plan, bolt-on or bolt-on add-on. | ||
| + | |||
| + | '''!Important''' Textural library elements are limited to 265 characters and formatting is limited to ASCII characters only. No HTML or other formatting is supported. | ||
| + | |||
| + | == Supported Events == | ||
| + | * Package Activation (Event type ID 31) | ||
| + | |||
| + | == Event Text Library == | ||
| + | Users can access the Event Text Library at the following location: | ||
| + | |||
| + | '''Nav: Packages and Plans > Event Text Library''' | ||
| + | |||
| + | To create a new library item, click the '''Create New Event Text Item''' button. The new library item page will be displayed. | ||
| + | |||
| + | The first 3 fields define the text element. Complete the fields as follows: | ||
| + | |||
| + | ;Name | ||
| + | Give your new text element a name. | ||
| + | |||
| + | ;Description | ||
| + | Give your new text element a description. | ||
| + | |||
| + | ;Event Variable | ||
| + | Choose the event variable that will be used to grab this text element and insert the content into the event. | ||
| + | |||
| + | The following fields define the actual content. | ||
| + | |||
| + | ;Status | ||
| + | We advise leaving elements in DRAFT status until they are ready to be used. | ||
| + | |||
| + | ;Effective Date | ||
| + | The content can be used in an event from this date. | ||
| + | |||
| + | ;Text | ||
| + | Enter the content here. | ||
| + | |||
| + | When you are done, press '''Submit'''. | ||
Revision as of 10:35, 29 September 2016
Overview
The Event Text Library extends the Events module to include the ability to map additional variables against the different plan types within Emersion. This permits additional features such as being able to include tailored text for events such as Package Activation or Service Activation. This means users can provide additional information in the notification if they subscribe to a specific plan, and exclude the text from appearing in another plan.
Examples of how this might be used:
- Include information to customers regarding a hardware delay.
- Include data-specific information to subscribers of a data service.
- Include telephony-specific information to subscribers of a telephony service.
- Provide information to a customer on the delivery time frame of hardware that may come along as part of a new order.
Not all event types support customised event text library items. Contact Emersion Sales if you would like an event modified to support this feature. Once the event has been modified with a new custom text variable, a new library element can be created by the service provider, configured and mapped to a package plan, service plan, bolt-on or bolt-on add-on.
!Important Textural library elements are limited to 265 characters and formatting is limited to ASCII characters only. No HTML or other formatting is supported.
Supported Events
- Package Activation (Event type ID 31)
Event Text Library
Users can access the Event Text Library at the following location:
Nav: Packages and Plans > Event Text Library
To create a new library item, click the Create New Event Text Item button. The new library item page will be displayed.
The first 3 fields define the text element. Complete the fields as follows:
- Name
Give your new text element a name.
- Description
Give your new text element a description.
- Event Variable
Choose the event variable that will be used to grab this text element and insert the content into the event.
The following fields define the actual content.
- Status
We advise leaving elements in DRAFT status until they are ready to be used.
- Effective Date
The content can be used in an event from this date.
- Text
Enter the content here.
When you are done, press Submit.
