Difference between revisions of "Quarantine/IPND Quarantine"
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| − | + | {{DISPLAYTITLE:IPND Quarantine}} | |
| + | = Overview = | ||
| + | Subscribers to Emersion's IPND module will have an '''IPND Batch''' quarantine screen. When an address is sent off to the IPND Manager for a particular service, the IP Manager (Currently Australia's IPND Manager is Telstra) may return an address as invalid for a several reasons. This page provides an easy way to identify and correct errors then resubmitting the updated address to the IPND database. | ||
| − | + | To access this screen: | |
| − | + | Nav: '''Billing > Quarantine > IPND Batch'''. | |
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| − | + | [[File:IPND Navigate.png|1200px|IPND Batch Screen]] | |
| − | [[File:IPND Navigate.png]] | ||
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| − | + | Using the filters, filter on those IPND records that have encountered an error. | |
| − | |||
| − | + | [[File:IPND FILTER ERROR.png|1200px|Filtering errors]] | |
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| − | + | To view the error in more detail, click '''View Error''' on the far-right of the screen. Users can see the errors the IPND Manager is reporting for this address. Be aware that there may be more than one error affecting the record. | |
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| − | + | [[File:IPND Error.png|1200px|Error for an IPND record]] | |
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| − | + | Once the error is known, users can navigate to the [[Account_Management/Customer_Screen/Service_Subscriptions|service subscription]] record in question. IPND contacts are stored on the [[Account_Management/Customer_Screen/Service_Subscriptions/Service_Contact|Service Contacts]] tab. | |
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| − | + | Once the user has updated the service contact, they can mark the IPND Batch record in IPND quarantine. Check the box to the right of the record and select '''Resolve''' and '''submit'''. | |
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| − | + | [[File:Resolve Resubmit.png|1200px|Resolving an IPND record]] | |
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| + | This will put the the record you just cleansed into the status of ''Pending''. One of two outcomes is possible: | ||
| + | * If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with a status of ''IPND Update OK''. | ||
| + | * If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with an error code. | ||
| + | |||
| + | == IPND Error Codes == | ||
To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra: | To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra: | ||
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From: https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/ipnd-error-correction.pdf | From: https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/ipnd-error-correction.pdf | ||
| + | |||
| + | = See Also = | ||
| + | * [[Account_Management/Customer_Screen/Service_Subscriptions/Service_Contact|Service Contacts]] | ||
Revision as of 14:52, 17 November 2016
Overview
Subscribers to Emersion's IPND module will have an IPND Batch quarantine screen. When an address is sent off to the IPND Manager for a particular service, the IP Manager (Currently Australia's IPND Manager is Telstra) may return an address as invalid for a several reasons. This page provides an easy way to identify and correct errors then resubmitting the updated address to the IPND database.
To access this screen:
Nav: Billing > Quarantine > IPND Batch.
Using the filters, filter on those IPND records that have encountered an error.
To view the error in more detail, click View Error on the far-right of the screen. Users can see the errors the IPND Manager is reporting for this address. Be aware that there may be more than one error affecting the record.
Once the error is known, users can navigate to the service subscription record in question. IPND contacts are stored on the Service Contacts tab.
Once the user has updated the service contact, they can mark the IPND Batch record in IPND quarantine. Check the box to the right of the record and select Resolve and submit.
This will put the the record you just cleansed into the status of Pending. One of two outcomes is possible:
- If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with a status of IPND Update OK.
- If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with an error code.
IPND Error Codes
To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
Local PDF: File:Ipnd-error-correction v1.3.pdf
