Difference between revisions of "Account/ServiceProviderAccountCreation"
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<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> | <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer> | ||
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=== Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP === | === Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP === | ||
Revision as of 13:18, 23 September 2014
Setting up a Retail Service Provider Account in Emersion
This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.
The media player is loading...
Step Five Optional: Copy Plans to the new RBS or Non-Billing SP
For the new Retail Service Provider ro place orders with you, they will need to be given the relevant packages to choose from. There are three ways to do this:
- Manually recreate the plans inside the RSP account
Use the UserAdmin to create a Support account for your own use - We recommend you to do this anyway in order to provide them support as required. Use your Wholesale Support account to manually build the plans that the RSP will need.
- Use Plan Copier^ to copy the plans from your Template SP Account to the new RSP account.
- Submit a Work Request ticket for Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB).
Please allow a 1 week turnaround time for your request. Please do not give instructions to move "All Plans". This means we will move EVERYTHING and 99% of the time, the results are undesirable. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid costly re-work, we will only proceed with requests to copy plans from one Service Provider account to other when a list of Package IDs and corresponding package names to be copied are provided to us in an MS Excel file your Work Request.
Use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
| Dear Emersion,
Please copy the packages from our template account into the following RSP. Emersion Account Number for Template Account (Source): Emersion Account Number for RSP (Destination): Emersion Account Name for RSP (Destination): Packages: Package ID Package Name 100000 Test Package 1 Regards, |
^ Plan Copier
Plan Copier is an administrative tool that copies package plans, service plans, rate cards & product rate cards in bulk from one Emersion account to another. Access to Plan Copier is only granted after you undergo specific training in its use. Training is charges at a per hour rate. Please submit a Work Request if you want to book training in the use of Plan Copier .
Mistakes made when using Plan Copier are very easy to make so please be very careful when using it. Emersion can fix errors made with Plan Copier, but charges will apply. Training is available upon request.
