SystemEvents/EventTypes - Revision history

Scarpenter at 06:50, 2 November 2018

2018-11-02T06:50:37Z

Scarpenter: Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

2018-11-02T06:48:49Z

Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

Show changes

Scarpenter: /* Account Status Change */

2018-05-16T07:54:27Z

‎Account Status Change

Scarpenter: /* Manual Payment Received */

2018-05-16T07:16:53Z

‎Manual Payment Received

Scarpenter: /* Account Creation */

2018-05-16T07:16:17Z

‎Account Creation

Scarpenter: /* Manual Payment Received */

2018-05-16T06:44:26Z

‎Manual Payment Received

Scarpenter: /* Service Desk Inbound Email Auto Response */

2017-09-08T05:39:06Z

‎Service Desk Inbound Email Auto Response

Scarpenter at 04:39, 8 September 2017

2017-09-08T04:39:25Z

Scarpenter: /* Move Customer Profile And Group For Up To Date Invoices */

2017-05-02T03:26:53Z

‎Move Customer Profile And Group For Up To Date Invoices

Scarpenter: /* Move Customer Profile And Group For Overdue Invoices */

2017-05-02T03:26:37Z

‎Move Customer Profile And Group For Overdue Invoices

@@ Line 5: / Line 5: @@
 We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
-[https://resources.emersion.com/display/EKB/Common+Event+List Take me to the Emersion Knowledge Base article]
+[https://resources.emersion.com/display/EKB/Common+Events Take me to the Emersion Knowledge Base article]
 [[file:new_home_sm.jpg|900px]]

@@ Line 31: / Line 31: @@
 ===Account Status Change===
-When a customer’s account status changes (i.e. active / inactive) this event can be triggered to inform the customer of the changes. For example, when a customer’s account is made active after being inactive for whatever reason, you could send them message.
+[https://resources.emersion.com/display/EKB/Event%3A+Account+Status+Change Go here to read about this event]
 ===Automated Payment Received===

@@ Line 132: / Line 132: @@
 === Manual Payment Received===
+[https://resources.emersion.com/display/EKB/Manual+Payment+Received Go here to read more about this event]
 === Move Customer Profile And Group For Overdue Invoices ===

@@ Line 19: / Line 19: @@
 ===Account Creation===
+[https://resources.emersion.com/display/EKB/Account+Created Go here to read about this event]
 ===Account Package Migration===

← Older revision		Revision as of 06:44, 16 May 2018
Line 135:		Line 135:

	When a payment has been successfully processed manually by an Emersion user in the system, this event can be triggered to send a message and receipt details to the customer to confirm that the payment has been completed, as well as notify your accounts receivable staff.		When a payment has been successfully processed manually by an Emersion user in the system, this event can be triggered to send a message and receipt details to the customer to confirm that the payment has been completed, as well as notify your accounts receivable staff.
		+
		+	[https://resources.emersion.com/display/EKB/Manual+Payment+Received More information...]

	=== Move Customer Profile And Group For Overdue Invoices ===		=== Move Customer Profile And Group For Overdue Invoices ===

@@ Line 205: / Line 205: @@
 === Service Desk Inbound Email Auto Response ===
-This event functions as an auto-responder for the Service Desk module. It is triggered when a new service desk request is created via email. Requires a subscription to the [[Service_Desk|Service Desk module]], and the [[Service_Desk/Mailbox_Configuration|Service Desk Inbound Email]] feature.
+This event functions as an auto-responder for the Service Desk module. It is triggered when a new service desk request is created via email.
 === Service Desk Outbound Email ===

← Older revision		Revision as of 04:39, 8 September 2017
Line 202:		Line 202:

	This event will send a notification when a new service is activated.		This event will send a notification when a new service is activated.
		+
		+	=== Service Desk Inbound Email Auto Response ===
		+
		+	This event functions as an auto-responder for the Service Desk module. It is triggered when a new service desk request is created via email. Requires a subscription to the [[Service_Desk\|Service Desk module]], and the [[Service_Desk/Mailbox_Configuration\|Service Desk Inbound Email]] feature.
		+
		+	=== Service Desk Outbound Email ===
		+
		+	This event functions as an auto-responder for the Service Desk module. It is triggered when a service desk request's status is updated. Requires a subscription to the [[Service_Desk\|Service Desk module]], and the [[Service_Desk/Outbound_Email\|Service Desk Outbound Email]] feature.

	=== Service Type Migrate ===		=== Service Type Migrate ===

@@ Line 152: / Line 152: @@
 Part of the suite of debt collection management events and the sister event to ''Move Customer Profile And Group For Overdue Invoices''. When the end user no longer meets the conditions of the trigger, the former profile and group settings will be restored via this event.
-Requires a subscription to [[Account/Account_Groups | Account Groups]]
+Requires a subscription to the [[Account/Account_Groups | Account Groups]] module.<br />
 ===Package Activated===

@@ Line 144: / Line 144: @@
 When a customer has an unpaid invoice that exceeds this Invoice Overdue Parameter and is not already already assigned to the nominated Account Profile and/or Account Group, the event will move them into these profile and group accordingly.
-Requires a subscription to the [[Account/Account_Groups | Account Groups]] module.
+Requires a subscription to the [[Account/Account_Groups | Account Groups]] module.<br />
 Requires a subscription to the [[Service_Desk|Service Desk module with a TIO queue]]
 * [[SystemEvents/EventTypes/Move_Customer_Profile_And_Group_For_Overdue_Invoices| Information about Move Customer Profile and Group for Overdue Invoices Event]]