Services/Service Identifier Management - Revision history

Scarpenter: /* Interfaces */

2021-02-24T01:27:40Z

‎Interfaces

Scarpenter at 01:26, 24 February 2021

2021-02-24T01:26:27Z

Scarpenter at 01:23, 24 February 2021

2021-02-24T01:23:15Z

Scarpenter at 23:54, 23 February 2021

2021-02-23T23:54:18Z

Scarpenter: /* Service Identifier Business Rules */

2021-02-23T23:11:56Z

‎Service Identifier Business Rules

Scarpenter at 02:27, 4 April 2018

2018-04-04T02:27:31Z

Scarpenter: /* Service Identifier Business Rules */

2017-10-19T06:24:52Z

‎Service Identifier Business Rules

Scarpenter: /* Service Identifier Management */

2017-08-17T01:09:28Z

‎Service Identifier Management

Scarpenter: /* Service Identifier Management */

2017-06-28T02:24:26Z

‎Service Identifier Management

Scarpenter at 02:23, 28 June 2017

2017-06-28T02:23:08Z

@@ Line 27: / Line 27: @@
 Service Identifiers can be added in Cumulus, within two separate areas.
-The '''Services > Manual Provisioning''' area, when activating a service or processing a service change.
+* The '''Services > Manual Provisioning''' area, when activating a service or processing a service change.
-The '''Customer > Service Subscriptions > Configuration''' tab, when a core identifier of an active service needs to be updated. A message will be displayed to the user when additions and changes to identifiers will not go through a service qualification process.
+* The '''Customer > Service Subscriptions > Configuration''' tab, when a core identifier of an active service needs to be updated. A message will be displayed to the user when additions and changes to identifiers will not go through a service qualification process.
-The '''Customer > Service Subscription > Service Identifiers''' tab, for entering secondary identifiers at any time and for the setting of different attributes, e.g. vanity name.
+* The '''Customer > Service Subscription > Service Identifiers''' tab, for entering secondary identifiers at any time and for the setting of different attributes, e.g. vanity name.
-There is also a service identifier import tool.
+There is also a service identifier import tool and another to set service identifier vanity names.
 Should you require access to manage multiple service identifiers for a single service, and do not have access to the '''Service Identifiers''' sub tab of a service subscription, please raise a request with Emersion to have it enabled for your Cumulus Retail instance.
@@ Line 40: / Line 40: @@
 === Service Activation Portal ===
 Support is provided to enter core/primary identifiers within the Service Activation Portal when activating the service.
 = Types of Service Identifiers =

@@ Line 27: / Line 27: @@
 Service Identifiers can be added in Cumulus, within two separate areas.
-The Services > Manual Provisioning, when activating a service or processing a service change.
+The '''Services > Manual Provisioning''' area, when activating a service or processing a service change.
-The ''Customer > Service Subscriptions > Configuration'' tab, when a core identifier of an active service needs to be updated. A message will be displayed to the user when additions and changes to identifiers will not go through a service qualification process.
+The '''Customer > Service Subscriptions > Configuration''' tab, when a core identifier of an active service needs to be updated. A message will be displayed to the user when additions and changes to identifiers will not go through a service qualification process.
-The ''Customer > Service Subscription > Service Identifiers'' tab, for entering secondary identifiers at any time and for the setting of different attributes, e.g. vanity name.
+The '''Customer > Service Subscription > Service Identifiers''' tab, for entering secondary identifiers at any time and for the setting of different attributes, e.g. vanity name.
 There is also a service identifier import tool.
-Should you require access to manage multiple service identifiers for a single service, and do not have access to the ''Service Identifiers'' sub tab of a service subscription, please raise a request with Emersion to have it enabled for your Cumulus Retail instance.
+Should you require access to manage multiple service identifiers for a single service, and do not have access to the '''Service Identifiers''' sub tab of a service subscription, please raise a request with Emersion to have it enabled for your Cumulus Retail instance.
 === API ===
@@ Line 49: / Line 49: @@
 There cannot be more than 1 core service identifier covering the same date range.
-Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against '''preactive''' and '''active''' services.
+Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against ''preactive'' and ''active'' services.
-Wholesalers can enter core service identifiers against services in the ''Manual Provisioning'' interface when they are wholly responsible for the provisioning of those services to their downstream retail providers, or the service type belongs to them.
+Wholesalers can enter core service identifiers against services in the '''Manual Provisioning''' interface when they are wholly responsible for the provisioning of those services to their downstream retail providers, or the service type belongs to them.
 ===Authentication ('Auth') Identifiers===
 These are identifiers that are used in the provisioning of data services. They comprise a username, password and a realm. The are also flagged as Auth identifiers.
-Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against '''preactive''' and '''active''' services.
+Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against ''preactive'' and ''active'' services.
 When the service type belongs to the wholesaler, the wholesaler will see the realms associated with service.
@@ Line 63: / Line 63: @@
 === Secondary Identifiers===
-These are not Core/Primary and not Auth identifiers. Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against '''preactive''' and '''active''' services.
+These are not Core/Primary and not Auth identifiers. Parent accounts of ends users (the retail service provider) has full control over adding and editing core identifiers against ''preactive'' and ''active'' services.
@@ Line 75: / Line 75: @@
 * Service identifiers cannot be backdated to a date prior to the service subscription start date.
 * Service identifiers are validated by the system. Different service types have different requirements the service identifier needs to use. E.g. an FNN, a username@realm, etc.
-* Any number of additional identifiers may be needed to entered and managed in Cumulus. This can be done via the '''Service Subscription > Service Identifiers''' tab.
+* Text-based identifiers are not case sensitive. For example, ''identify'' and ''IDENTIFY'' are considered by the system as the same identifier.
 * In the cases of full national phone numbers, different variants of the same number (i.e. 04xxxxxxxxx and 614xxxxxxxxx) are considered different identifiers.
-* Passwords are invalid for identifiers not flagged as IsAuth.
+* Passwords are invalid for identifiers not flagged as Auth.
 '''IMPORTANT!''' Service identifiers are tied to the service itself, not the service subscription. Users can add identifiers to a service from any of its subscriptions, including subscriptions that are inactive. This is the case as long as the service itself remains active. As identifiers belong to the service, identifiers added on one subscription are present when looking at other subscriptions for the same service.
@@ Line 95: / Line 94: @@
 Click on the Service Identifiers sub tab.
-Nav: Customer > Service Subscription > Service Identifiers
+Nav: '''Customer > Service Subscription > Service Identifiers'''
 The tab will open with existing service identifiers listed in the table.
@@ Line 112: / Line 111: @@
 ;Password
-Enter the password provided to the end user for authentication. This is used when the ''Authentication Identifier'' flag is enabled.
+Enter the password provided to the end user for authentication. This is used when the ''IsAuth'' flag is enabled.
 ;Vanity Identifier

@@ Line 20: / Line 20: @@
 # Service identifiers may be used for provisioning.
 # Service identifiers may be used for authentication purposes.
 Should you require access to manage multiple service identifiers for a single service, and do not have access to the ''Service Identifiers'' sub tab of a service subscription, please raise a request with Emersion to have it enabled for your Cumulus Retail instance.
-== Use Of Service Identifiers ==
+=== API ===
-By default, retail providers can enter service identifiers against an account holder's service. The end user of the service is their customer. Parent accounts of ends users (the retailer) has full control over adding and editing identifiers against services.
+The Services APIs contain the ability to manage service identifiers.
-Wholesalers can only enter service identifiers against services when they are wholly responsible for the provisioning of those services to downstream retail providers.
+Anybody else with permission to access will be unable to add or edit these identifiers, or convert an existing identifier to an Auth identifier.
-== Service Identifier Business Rules ==
+== Business Rules ==
 The following rules apply to entering service identifiers.
@@ Line 46: / Line 82: @@
 '''IMPORTANT!''' Service identifiers are tied to the service itself, not the service subscription. Users can add identifiers to a service from any of its subscriptions, including subscriptions that are inactive. This is the case as long as the service itself remains active. As identifiers belong to the service, identifiers added on one subscription are present when looking at other subscriptions for the same service.
 == Service ID vs Service Identifier ==
@@ Line 56: / Line 90: @@
 The '''Service Identifier''' is the identifier known by the end-user of the service. It is unique to a service type, and displayed on the customer's invoice. Your customer may give this identifier to you when making a query regarding the service.
-== Core Service Identifier ==
+= Adding Service Identifiers =
-To access the service identifier management section:
+Navigate to the customer's service subscription. Find the service subscription and open it.
-'''Nav: Customer > Service Subscription > ''<service id>'' > Service Identifiers'''
+Nav: Customer > Service Subscription > Service Identifiers
-The tab will open with any existing service identifiers listed in the table.
+The tab will open with existing service identifiers listed in the table.
 To add a new identifier, click the '''Add New Identifier''' button and complete the fields as shown below.

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE: Service Identifier Management}}
+{{DISPLAYTITLE: Service Identifiers}}
 = Overview =
-Service identifiers are, as the name suggests, used to identify a service or a component of a service. Many [[Service_Types|service types]] contain a single identifier to identify the service, known as the core service identifier. A home telephone line for example, will adopt the resident's phone number as the service identifier.  A mobile service will use the mobile number. Other service types are more complex using multiple service identifiers to identify an entire service, or parts of a service. A number ranged service type will use one single number as the core identifier and a range of numbers as secondary identifiers.
+Service identifiers identifies an end-user's service (or a component of a service) against all other services of the same type.
 The format of a service identifier will vary across different types of services. However, they all contain one or more of the following characteristics:
@@ Line 11: / Line 21: @@
 # Service identifiers may be used for authentication purposes.
-Cumulus contains a Service Identifier Management module enabling users to manage multiple identifiers for a service. Since not all service types require identifier management the module is enabled on an as-needed basis. Should you require access to manage multiple service identifiers for a service, please raise a ticket to the Customer Service team.
+Should you require access to manage multiple service identifiers for a single service, and do not have access to the ''Service Identifiers'' sub tab of a service subscription, please raise a request with Emersion to have it enabled for your Cumulus Retail instance.
 == Service Identifier Business Rules ==

@@ Line 16: / Line 16: @@
 The following rules apply to entering service identifiers.
 * There cannot be more than 1 core service identifier covering the same date range as another core identifier.
 * If a replacement core identifier is entered, the core identifier it is replacing will be automatically end dated to prevent overlap.

@@ Line 79: / Line 79: @@
 ;Vanity Identifier
-Use this field to override the service identifier with a client-friendly name that will display on the invoice and end user portal. e.g: Jack's Mobile, Collins Street Office, etc. Users can also apply vanity names to service identifiers using this [[Data Import/Service Identifier Vanity|handy bulk tool]].
+Use this field to override the service identifier with a client-friendly name that will display on the invoice and end user portal. e.g: Jack's Mobile, Collins Street Office, etc. Users can also apply vanity names to service identifiers using this [[Data Import/Service Identifier Vanity|handy bulk tool]]. Vanity names on service identifiers can be up to 100 characters.
 ;Identifier start date

← Older revision		Revision as of 02:23, 28 June 2017
Line 116:		Line 116:
	;Update core identifier		;Update core identifier
	Access to edit/update the core identifier.		Access to edit/update the core identifier.
		+
		+	= See Also =
		+	* [[Data Import/Service Identifier Vanity\|Update Service Identifiers with Vanity Names]]