Scarpenter at 01:57, 12 May 2017

2017-05-12T01:57:13Z

Scarpenter: Created page with "{{DISPLAYTITLE:Unable to find the destination package for Service Migration}} = Overview = When you attempt to migrate a service, users may encounter the inability to find the..."

2016-11-23T01:58:39Z

Created page with "{{DISPLAYTITLE:Unable to find the destination package for Service Migration}} = Overview = When you attempt to migrate a service, users may encounter the inability to find the..."

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{{DISPLAYTITLE:Unable to find the destination package for Service Migration}}
= Overview =
When you attempt to migrate a service, users may encounter the inability to find the desired package plan to migrate to. This will be related to the way the [[PackagePlans/Contract|contract type]] has been configured.

When migrating to a package plan with a contract, the following prerequisites apply to SELL package plans.

Either:
* the losing and winning plan are in the same contract pool; or
* The existing contract must be broken on the source (losing) [[Account_Management/Customer_Screen/Package_Subscriptions|package subscription]]. See the article PackageSubscriptions/Contract for

Add the plan to the contract pool by performing the following steps.

'''Nav: Packages and Plans > Management > Contracts

# Search and find the contract that either the losing or the winning package belongs to.
# Ensure '''both''' package plans are in the same contract pool. A migration will not be permitted for package plans in different pools.
# Both packages must have the same default contract type set.

== The Contract Pool ==

In the example below showing a contract pool, the losing package is in the pool, but the winning package is not. A migration cannot be performed to the this losing and winning package plan until they both belong to the same contract pool.

'''Losing Package (In Pool)'''
[[File:2014-07-29_16_21_08-In_Pool.png]]
<br />
<br />

'''Winning Package, (not yet in the Pool)'''
[[File:2014-07-29_16_24_33-Cumulus_-_OutPool.png]]
<br />
<br />

Once the contract pools are correct, and attempt the migration again.

== Setting the default contract type ==

This can be done by editing the package and modifying the value in the drop-down.

Nav: Packages and Plans > Management > Packages Plans

# Search and find the losing package plan.
# Edit the '''Default Contract Type''''.
# Repeat for the winning package plan and ensure both package plans have the same contract type set.

[[File:2014-07-29_16_29_56-Default_Contract_Type.png]]

Once the package plan settings are correct, and attempt the migration again.

== This did not work, so what now? ==

After performing the above troubleshooting steps, you are still encountering an issue, log a Tech Support ticket via the [http://support.emersion.com.au Emersion Support Portal]. Descrive the issue and any steps you ahve taken to resolve it. In addition, include:

* the service ID or service identifier of the service you are trying to migrate
* the source (losing) Package Plan ID
* destination (winning) Package Plan ID

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE:Unable to find the destination package for Service Migration}}
+{{DISPLAYTITLE:Unable to find the destination package for Migration}}
 = Overview =
 When you attempt to migrate a service, users may encounter the inability to find the desired package plan to migrate to. This will be related to the way the [[PackagePlans/Contract|contract type]] has been configured.

Services/Orders/Troubleshooting Orders/02 - Revision history

Scarpenter at 01:57, 12 May 2017

Scarpenter: Created page with "{{DISPLAYTITLE:Unable to find the destination package for Service Migration}} = Overview = When you attempt to migrate a service, users may encounter the inability to find the..."