Services/Orders - Revision history

Scarpenter: /* Transfer Types */

2017-08-30T03:28:21Z

‎Transfer Types

2017-08-30T03:27:45Z

‎> Special Internal Churn, CHOWN & Upgrade Order Process <

2017-06-19T01:35:14Z

added link to extra page

2017-05-12T05:43:43Z

‎Transfer Types

2017-05-12T05:43:02Z

‎See Also

2017-05-12T02:05:05Z

‎Transfer Types

2017-03-10T05:30:00Z

point out what happens when upgrade, chown, etc

2017-01-22T23:51:47Z

‎Order Statuses

2016-12-08T01:12:49Z

‎See Also

2016-11-25T04:15:38Z

‎Transfer Types

@@ Line 51: / Line 51: @@
 This is a more extensive version of a migration. In addition to a straight migration, upgrades can utilise advanced ordering features such as a credit check or a 100-point identity check. It also supports a change to a plan that has products, enabling the customer to upgrade to a plan with hardware, handsets or other mapped items.
-===== > Special Internal Churn, CHOWN & Upgrade Order Process < =====
+=== Special Internal Churn, CHOWN & Upgrade Order Process ===
 In the cases of Internal Churn, CHOWN and Upgrade, the following activities will occur when the order is submitted:
@@ Line 72: / Line 72: @@
 While an order is incomplete, any part of the order can be edited and updated via moving forward and back through the order wizard. Once an order is submitted, it cannot be edited in any way.
-</b>Impacts on Infrastructure</b>
+===Impacts on Infrastructure===
 Service providers who manage a wholesale service provider account in addition to their retail service provider account have an additional concern pertaining to the '''infrastructure''' module. In cases where site devices, hardware, ports and other infrastructure are managed within Emersion, additional support has been explicitly built into the CHOWN and Upgrade process.

← Older revision		Revision as of 03:27, 30 August 2017
Line 71:		Line 71:

	While an order is incomplete, any part of the order can be edited and updated via moving forward and back through the order wizard. Once an order is submitted, it cannot be edited in any way.		While an order is incomplete, any part of the order can be edited and updated via moving forward and back through the order wizard. Once an order is submitted, it cannot be edited in any way.
		+
		+	</b>Impacts on Infrastructure</b>
		+	Service providers who manage a wholesale service provider account in addition to their retail service provider account have an additional concern pertaining to the '''infrastructure''' module. In cases where site devices, hardware, ports and other infrastructure are managed within Emersion, additional support has been explicitly built into the CHOWN and Upgrade process.
		+
		+	Upon activating services, the port_availability record the service id is swapped from the source service to the distention service.
		+	The old service address will be replaced with the new GNAF-based address.

	== Order Statuses ==		== Order Statuses ==

← Older revision		Revision as of 01:35, 19 June 2017
Line 113:		Line 113:
	* [[/Address-based Service Qualification \| Orders that use address-based service qualification]]		* [[/Address-based Service Qualification \| Orders that use address-based service qualification]]
	* [[Package_Subscription_Migrations\|Package Subscription Migrations]]		* [[Package_Subscription_Migrations\|Package Subscription Migrations]]
		+	* [[Services/Orders/Troubleshooting Orders/03 \| How to allocate multiple service types after order is completed]]

@@ Line 31: / Line 31: @@
 * Internal Churn
 * CHOWN
 * Upgrade

@@ Line 105: / Line 105: @@
 = See Also =
 * [[/NewOrder|New Orders (includes a video demonstration of placing a new order)]]
 * [[Early Upgrade|Early Upgrade]]
-* [[Account_Management/Customer_Screen/Order_History|Order History]]
+* [[Account_Management/Customer_Screen/Order_History|View a customer's order history]]
-* [[Services/Orders/Troubleshooting_Orders|Troubleshooting Common Issues in Orders]]
+* [[Services/Orders/Troubleshooting_Orders|Troubleshooting common issues with orders]]
 * [[Main_Page/Provisioning | Provisioning]]
 * [[/Address-based Service Qualification | Orders that use address-based service qualification]]

@@ Line 44: / Line 44: @@
 This will move the service from one account to another under the same provider. It does not require the service to be ported from one supplier to another.
-;Service Migration
+;[[Package_Subscription_Migrations|Package Subscription Migration]]
 This will allow the customer to shift plans within a specific package pool. It the option to choose when all you need is to swap plans. Migrating to a new plan does not involve churning the service and the owner of the service remains the same.

← Older revision		Revision as of 05:30, 10 March 2017
Line 50:		Line 50:
	This is a more extensive version of a migration. In addition to a straight migration, upgrades can utilise advanced ordering features such as a credit check or a 100-point identity check. It also supports a change to a plan that has products, enabling the customer to upgrade to a plan with hardware, handsets or other mapped items.		This is a more extensive version of a migration. In addition to a straight migration, upgrades can utilise advanced ordering features such as a credit check or a 100-point identity check. It also supports a change to a plan that has products, enabling the customer to upgrade to a plan with hardware, handsets or other mapped items.

		+	===== > Special Internal Churn, CHOWN & Upgrade Order Process < =====
	In the cases of Internal Churn, CHOWN and Upgrade, the following activities will occur when the order is submitted:		In the cases of Internal Churn, CHOWN and Upgrade, the following activities will occur when the order is submitted:

@@ Line 80: / Line 80: @@
 The following status apply to service types that are automatically provisioned only.
-;Order Quarantined
+* Order Pending
+* Order Quarantined
-;Order Failed
+* Order Failed
+* Order Cancelled
 == Provisioning or fulfilling an order ==

@@ Line 63: / Line 63: @@
 # The same service features that existed under the source subscription are created under the new subscription.
 # Any service contacts are copied to the new subscription.
-# Object Property data values (as seen under the [[Account_Management/Customer_Screen/Service_Subscriptions/Config|Service Configuration]]) are copied to the new subscription.
+# Object property data values (as seen under the [[Account_Management/Customer_Screen/Service_Subscriptions/Config|Service Configuration]]) are copied to the new subscription.
-# Primary and Secondary service identifiers are copied to the new subscription. Username and passwords will need to be manually reset by the user.
+# Primary and secondary service identifiers are copied to the new subscription. ''''If the service type is set to automatically set the core identifier as an authentication identifier, the username and password for this service identifier will need to be manually reset by the user.''''
 Once an order for a service is submitted, the system will create the necessary package subscriptions, service subscriptions. If they are also included in the package plan, the system will also create mandatory bolt-on subscriptions and mandatory service feature subscriptions. All subscriptions are created in a status of ''PreActive'' until such time as they are activated. Upon activation, the destination subscriptions will change to an active status and billing will commence from the date of activation.