Semi Manual Provisioning - Revision history

Dcowan at 06:36, 7 June 2021

2021-06-07T06:36:44Z

Dcowan: added some clarity on chown/upgrade

2019-03-01T01:35:59Z

added some clarity on chown/upgrade

Dcowan: minor formatting changes

2016-06-20T00:02:32Z

minor formatting changes

Scarpenter: /* Marking an Order as Provisioning Halted */

2014-12-12T07:20:56Z

‎Marking an Order as Provisioning Halted

Scarpenter: /* Marking an Order as Provisioning Halted */

2014-12-12T07:19:42Z

‎Marking an Order as Provisioning Halted

Scarpenter: /* Marking an Order as Provisioning Halted */

2014-12-12T07:16:28Z

‎Marking an Order as Provisioning Halted

Scarpenter: Created page with "== Emersion Semi Manual Provisioning == For service types that have been set up with the semi-manual provisioning type in Emersion, the semi-manual provisioning process is:..."

2014-12-12T07:15:09Z

Created page with "== Emersion Semi Manual Provisioning == For service types that have been set up with the semi-manual provisioning type in Emersion, the semi-manual provisioning process is:..."

New page

== Emersion Semi Manual Provisioning ==

For service types that have been set up with the semi-manual provisioning type in Emersion, the semi-manual provisioning process is:

1. The Retail Service Provider ('RSP') creates an order for a new service for a customer in Cumulus. Alternatively if the RSP subscribes to the Customer Sign Up portal, the end user themselves may create & submit the order.

If the RSP orders a service from a Wholesaler who is an Emersion Wholesale Service Provider ('WSP'):
a) Order is received by the Wholesale Service provider and appears in '''Services > Manual Provisioning'''.
b) The WSP views the order, checks the details, and updates any details as required.
c) The WSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
d) Once order is complete, the WSP activates the service using the Emersion '''Manual Provisioning''' page.

If the RSP orders a service directly from the Service Supplier, Carrier or a Wholesale Service Provider who is not in Emersion:
a) The order appears in '''Services > Manual Provisioning''' within the RSP account.
b) The RSP views the order, checks the details, and updates any details as required.
c) The RSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
d) Once order is complete, the RSP activates the service using the Emersion '''Manual Provisioning''' page.

Once these steps are complete, the service will be activated and billing of the service to the Customer/End User (customer of the Retail Service Provider) will commence. The Customer/End User will see the service as Active if they log into Emersion via Cumulus or the End User Portal, which ever is appropriate for the customer.

If the provisioning request cannot be completed, Emersion now allows the Wholesaler to mark the order as '''Provisioning Halted'''. This will then update the order and service status so the Customer can see the details. The Customer may then re-submit the provisioning request, if appropriate.

== Marking an Order as Provisioning Halted ==

To mark a service as Provisioning Halted:
# '''Navigate: Services > Manual Provisioning'''.
# The Services where a provisioning action is required will be displayed. This page shows all orders submitted that require manual provisioning.

@@ Line 11: / Line 11: @@
 * MIGRATE (Manage Provisioning --> Finalise Migration)
-  '''Note''': For CHOWN & UPGRADE the manual provisioning ''Service Start Date'' date picker will not allow backdating a service to a date that falls within a '''closed''' source package subscription ''period''. You must complete your backdated CHOWN or UPGRADE
+  '''Note''': For CHOWN & UPGRADE the manual provisioning ''Service Start Date'' date picker will not allow backdating a service to a date that falls within a '''closed''' source package subscription ''period''.
 ----

← Older revision		Revision as of 01:35, 1 March 2019
Line 1:		Line 1:
	== Emersion Semi Manual Provisioning ==		== Emersion Semi Manual Provisioning ==
		+
		+	Semi Manual Provisioning is used for service types configured to be "provisioned" by either an upstream account (for example: a wholesale account) or by the same service provider account. This is useful in scenarios where services can be ordered in Cumulus ahead of time and then activated with a carrier at a later time. It can also be used in backdating scenarios whereby services are already active with a carrier.
		+
		+	NAV: '''Services > Manual Provisioning'''
		+
		+	Different service transfer types are supporter by the manual provisioning page as follows;
		+	* [[Services/Orders\|CHOWN / UPGRADE]] (Manage Provisioning --> Activate)
		+	* NEW (Manage Provisioning --> Activate)
		+	* CANCEL (Manage Provisioning --> Finalise Cancellation)
		+	* MIGRATE (Manage Provisioning --> Finalise Migration)
		+
		+	'''Note''': For CHOWN & UPGRADE the manual provisioning ''Service Start Date'' date picker will not allow backdating a service to a date that falls within a '''closed''' source package subscription ''period''. You must complete your backdated CHOWN or UPGRADE
		+	----

	For service types that have been set up with the semi-manual provisioning type in Emersion, the semi-manual provisioning process is:		For service types that have been set up with the semi-manual provisioning type in Emersion, the semi-manual provisioning process is:

← Older revision		Revision as of 07:20, 12 December 2014
Line 37:		Line 37:
	Enter the details of why the provisioning request could not be completed in the Rejection Details text box. This information will appear to the downstream customer (i.e. RSP).		Enter the details of why the provisioning request could not be completed in the Rejection Details text box. This information will appear to the downstream customer (i.e. RSP).

−	Click the Save button. A message will appear at the top of the page confirming that the provisioning has been halted.	+	Click the '''Save''' button. A message will appear at the top of the page confirming that the provisioning has been halted.

← Older revision		Revision as of 07:16, 12 December 2014
Line 26:		Line 26:
	# '''Navigate: Services > Manual Provisioning'''.		# '''Navigate: Services > Manual Provisioning'''.
	# The Services where a provisioning action is required will be displayed. This page shows all orders submitted that require manual provisioning.		# The Services where a provisioning action is required will be displayed. This page shows all orders submitted that require manual provisioning.
		+
		+	[[File:manual-provisioning-landing.png]]

@@ Line 6: / Line 6: @@
 If the RSP orders a service from a Wholesaler who is an Emersion Wholesale Service Provider ('WSP'):
-a) Order is received by the Wholesale Service provider and appears in '''Services > Manual Provisioning'''.
+*a) Order is received by the Wholesale Service provider and appears in '''Services > Manual Provisioning'''.
-b) The WSP views the order, checks the details, and updates any details as required.
+*b) The WSP views the order, checks the details, and updates any details as required.
-c) The WSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
+*c) The WSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
-d) Once order is complete, the WSP activates the service using the Emersion '''Manual Provisioning''' page.
+*d) Once order is complete, the WSP activates the service using the Emersion '''Manual Provisioning''' page.
 If the RSP orders a service directly from the Service Supplier, Carrier or a Wholesale Service Provider who is not in Emersion:
-a) The order appears in '''Services > Manual Provisioning''' within the RSP account.
+*a) The order appears in '''Services > Manual Provisioning''' within the RSP account.
-b) The RSP views the order, checks the details, and updates any details as required.
+*b) The RSP views the order, checks the details, and updates any details as required.
-c) The RSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
+*c) The RSP performs manual provisioning actions with their service provider/supplier as required, outside of the Emersion system.
-d) Once order is complete, the RSP activates the service using the Emersion '''Manual Provisioning''' page.
+*d) Once order is complete, the RSP activates the service using the Emersion '''Manual Provisioning''' page.
 Once these steps are complete, the service will be activated and billing of the service to the Customer/End User (customer of the Retail Service Provider) will commence. The Customer/End User will see the service as Active if they log into Emersion via Cumulus or the End User Portal, which ever is appropriate for the customer.

@@ Line 24: / Line 24: @@
 To mark a service as Provisioning Halted:
-# '''Navigate: Services > Manual Provisioning'''.
+'''Navigate: Services > Manual Provisioning'''.
-# The Services where a provisioning action is required will be displayed.  This page shows all orders submitted that require manual provisioning.
+The Services where a provisioning action is required will be displayed.  This page shows all orders submitted that require manual provisioning.
 [[File:manual-provisioning-landing.png]]