Quarantine/Rating Quarantine - Revision history

Dcowan: moved stuff around. clarified some things

2019-09-30T07:22:56Z

moved stuff around. clarified some things

Dcowan: added stuff

2019-03-15T00:21:57Z

added stuff

Scarpenter: Scarpenter moved page Rating Quarantine to Quarantine/Rating Quarantine: Group under Quarantine heading

2016-11-17T04:30:46Z

Scarpenter moved page Rating Quarantine to Quarantine/Rating Quarantine: Group under Quarantine heading

Kberkidge at 22:42, 10 July 2012

2012-07-10T22:42:43Z

Kberkidge: moved RatingQuarantine to Rating Quarantine

2012-07-10T22:41:18Z

moved RatingQuarantine to Rating Quarantine

Kberkidge at 22:41, 10 July 2012

2012-07-10T22:41:06Z

Kberkidge: Created page with '==Rating Quarantine== Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplie…'

2012-07-06T05:47:20Z

Created page with '==Rating Quarantine== Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplie…'

New page

==Rating Quarantine==

Rating quarantine lists all rating, billing and invoicing issues identified by the Billing and Rating engine other than those identified during the supplier file mediation process by the BMS process.

===Rating Quarantine Reasons and Error Codes===

The following table lists all Rating Quarantine reasons and the recommended action for each:

{| class="prettytable"
|-
|
'''Quarantine Reason'''

|
'''Description'''

|
'''Recommended Action'''

|-
|
Invalid Service Type

|
The Service Type is not set correctly for the usage data received from the supplier

|
Submit an Emersion Support Ticket to rectify

|-
|
Missing Service Subscription

|
Service exists in the system but the Service Subscription is missing

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid Package Period

|
The service exists in the system but the Package Period is outside the usage date

|
Submit an Emersion Support Ticket to change the package periods and then cleanse

|-
|
Invalid Rounding Type

|
The underlying Service Plan setup is incorrect

|
Submit an Emersion Support Ticket to rectify

|-
|
Rating Failed – Unknown Reason

|
Internal Issue

|
Emersion to rectify the cause and cleanse

|-
|
Invalid Carrier Cost

|
A missing or invalid carrier cost is found in the record where one should exist

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid Usage Hierarchy

|
Internal Issue

|
Emersion to rectify the cause and cleanse

|-
|
Missing Rate Card

|
A Rate card has not been allocated to Service Plan

|
Add a Rate Card to the required service plan and then cleanse

If you need to backdate the usage, submit an Emersion Support Ticket to assist

|-
|
Missing Rate

|
Although the Rate Card exists in the system, no rate is found for this tariff

|
Add a Rate Card to the appropriate Service Plan and then cleanse

|-
|
Invalid Rate

|
An error has been detected in the rate configuration.

|
Review the rate card configuration

If required, submit an Emersion Support Ticket to assist

|-
|
Bolting Failed – Unknown Reason

|
Internal Issue

|
Emersion to rectify the cause and cleanse

|-
|
Invalid Bolt On

|
Bolt on type is not valid for the Service Plan

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid Bolt On Subscription

|
Bolt on subscription exists in the system but the bolt on has been removed

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid Bolt On – Markup Set On Underlying Rate

|
Internal Issue

|
Submit an Emersion Support Ticket to rectify

|-
|
Charging Failed – Unknown Reason

|
Internal Issue

|
Emersion to rectify the cause and cleanse

|-
|
Invalid Charging Attribute

|
An invalid charging attribute was detected

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid Charging Attribute – Mark-up Set on Underlying Rate

|
Internal Issue

|
Submit an Emersion Support Ticket to rectify

|-
|
Invoicing Failed – Unknown Reason

|
Internal Issue

|
Emersion to rectify the cause and cleanse

|-
|
Invalid Cap Attribute

|
The Plan Cap has not been set however the Rate Card has capped tariffs

|
Add the required Cap amount to the Plan and then cleanse

|-
|
Invalid MaxType Cap Attribute – Mark-up Set on Underlying Rate

|
Internal Issue

|
Submit an Emersion Support Ticket to rectify

|-
|
Invalid MaxType Cap Attribute

|
Mismatched cap type was detected (e.g. tariff is in seconds but the Cap type is KB)

|
Correctly set the Cap Max type attribute and then cleanse

|}

===To View Rating Quarantine Records===

# Select '''Billing''' > '''Quarantine '''from the '''Menu.''' The ''Quarantine ''page will appear.
# Click the '''Rating''' tab on the ''Quarantine'' page. The ''Rating Quarantine'' page will appear.

Note that the page may take a few moments to appear.

'''Search'''

You can locate Rating quarantine records by using the ''Search'' function. The following fields can be used to search for records:

* Quarantine ID the system generated quarantine record ID
* Service Identifier the service’s unique identifier, such as the phone number
* Call Date From allows date selection via a Calendar tool
* Call Date To allows date selection via a Calendar tool
* Batch File Number the system generated batch file number
* Batch File name as received from the supplier
* Tariff Key the tariff key of the usage record
* Status see the ''Rating Quarantine Reasons'' table above

===To Cleanse Records in Rating Quarantine===

Once you, or the Emersion Billing Operations team, have made the necessary changes in the system to resolve the issue, the ''Rating Quarantine'' record must be updated as cleansed so it is marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.

# After reviewing the quarantine records and correcting the issues, locate the required records in the list on the ''Rating Quarantine'' page. Use the search fields as required.
# Tick the check box beside each required quarantine record in the list.
#:To select all records on the current page of the list, tick the check box in the column heading row. All recorded will be ticked.
# Click the '''Cleanse''' button. The system will update the selected records and display a message at the top of the page showing the records have been cleansed.

The records will now be ready to be re-processed by the billing and rating engine.

@@ Line 112: / Line 112: @@
+|
-Add a Rate Card to the appropriate Service Plan and then cleanse
+Add a Rate appropriate Rate Card and then cleanse
 |-
@@ Line 124: / Line 124: @@
+|
-Review the rate card configuration
+Review the rate card configuration. <br />
 If required, submit an Emersion Support Ticket to assist
@@ Line 239: / Line 241: @@
 |}
 ===To View Rating Quarantine Records===

@@ Line 276: / Line 276: @@
 ===See also===
-* [[BMS_Quarantine|BMSQuarantine]]
+* [[BMS_Quarantine|BMS Quarantine]]
 * [[InvoiceProcess|Rating, Billing and Invoice Process]]

@@ Line 22: / Line 22: @@
 |-
+|
-Invalid Service Type
+Missing Rate Card
+|
-The Service Type is not set correctly for the usage data received from the supplier
+A Rate card has not been allocated to Service Plan
+|
-Submit an Emersion Support Ticket to rectify
+Add a Rate Card to the required service plan and then cleanse
 |-
+|
-Missing Service Subscription
+Missing Rate
+|
-Service exists in the system but the Service Subscription is missing
+Although the Rate Card exists in the system, no rate is found for this tariff or any tariff above it
+|
-Submit an Emersion Support Ticket to rectify
+Add a Rate to the appropriate Rate Card and then cleanse
 |-
+|
-Invalid Package Period
+Invalid Rate
+|
-The service exists in the system but the Package Period is outside the usage date
+An error has been detected in the rate configuration.
+|
-Submit an Emersion Support Ticket to change the package periods and then cleanse
+Review the rate card configuration. <br />
 |-
+|
-Invalid Rounding Type
+Invalid Service Type
+|
-The underlying Service Plan setup is incorrect
+The Service Type is not set correctly for the usage data received from the supplier
+|
@@ Line 62: / Line 71: @@
 |-
+|
-Rating Failed – Unknown Reason
+Missing Service Subscription
+|
-Internal Issue
+Service exists in the system but the Service Subscription is missing
+|
-Emersion to rectify the cause and cleanse
+Submit an Emersion Support Ticket to rectify
 |-
+|
-Invalid Carrier Cost
+Invalid Package Period
+|
-A missing or invalid carrier cost is found in the record where one should exist
+The service exists in the system but the Package Period is outside the usage date
+|
-Submit an Emersion Support Ticket to rectify
+Submit an Emersion Support Ticket to change the package periods and then cleanse
 |-
+|
-Invalid Usage Hierarchy
+Invalid Rounding Type
+|
-Internal Issue
+The underlying Service Plan setup is incorrect
+|
-Emersion to rectify the cause and cleanse
+Submit an Emersion Support Ticket to rectify
 |-
+|
-Missing Rate Card
+Rating Failed – Unknown Reason
+|
-A Rate card has not been allocated to Service Plan
+Internal Issue
+|
-Add a Rate Card to the required service plan and then cleanse
+Emersion to rectify the cause and cleanse
 |-
+|
-Missing Rate
+Invalid Carrier Cost
+|
-Although the Rate Card exists in the system, no rate is found for this tariff
+A missing or invalid carrier cost is found in the record where one should exist
+|
-Add a Rate appropriate Rate Card and then cleanse
+Submit an Emersion Support Ticket to rectify
 |-
+|
-Invalid Rate
+Invalid Usage Hierarchy
+|
-An error has been detected in the rate configuration.
+Internal Issue
+|
-Review the rate card configuration. <br />
+Emersion to rectify the cause and cleanse
 |-

← Older revision	Revision as of 04:30, 17 November 2016
(No difference)

← Older revision	Revision as of 22:41, 10 July 2012
(No difference)

@@ Line 9: / Line 9: @@
 The following table lists all Rating Quarantine reasons and the recommended action for each:
-{| class="prettytable"
+{| border="1" style="border-collapse: collapse; border-width: 1px; border-style: solid; border-color: #000; padding: 0"
 |-
+|
@@ Line 273: / Line 273: @@
 The records will now be ready to be re-processed by the billing and rating engine.