Quarantine/IPND Quarantine - Revision history

Scarpenter at 03:47, 11 June 2020

2020-06-11T03:47:37Z

Dcowan: provided link to new error correction document

2018-11-08T05:15:53Z

provided link to new error correction document

Rlusher: /* Overview */

2017-05-09T00:28:31Z

‎Overview

Scarpenter: Scarpenter moved page IPND Quarantine to Quarantine/IPND Quarantine

2016-11-17T04:53:06Z

Scarpenter moved page IPND Quarantine to Quarantine/IPND Quarantine

Scarpenter at 04:52, 17 November 2016

2016-11-17T04:52:32Z

Rlusher: /* IPND Quarantine */

2016-09-21T00:32:04Z

‎IPND Quarantine

Dcowan: added link to telstra ipnd errors file

2016-08-07T23:47:05Z

added link to telstra ipnd errors file

Rlusher: /* IPND Quarantine */

2016-05-19T00:58:32Z

‎IPND Quarantine

Rlusher: /* IPND Quarantine */

2016-05-19T00:57:53Z

‎IPND Quarantine

Rlusher: Created page with "=== IPND Quarantine === For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes..."

2016-05-19T00:57:13Z

Created page with "=== IPND Quarantine === For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes..."

New page

=== IPND Quarantine ===

For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons. Therefore the address must be corrected before being resubmitted to the IPND.

* The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.

[[File:IPND Navigate.png]]

* Using the filters, filter on those IPND records that have encountered an error.

[[File:IPND FILTER ERROR.png]]

* To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address. There may be more than one error.

[[File:IPND Error.png]]

* You can then navigate to the service in question, Then go to the Service Contact tab. There should be a contact there of type IPND.

[[File:Service Contact Navigate.png]]

* If you click on the ID of the contact this will take you to a read only view of the contact. From here there is an Edit button on the far right column. Click edit, modify the address as required then click save.

[[File:Address Edit.png]]

* After you believe you have resolved the errors, go back to your record in IPND quarantine.

[[File:Resolve Resubmit.png]]

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE:IPND Quarantine}}
+=This Content Has Moved House=
-To access this screen:
+This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
-Nav: '''Billing > Quarantine > IPND Batch'''.
+We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
+[[file:new_home_sm.jpg|900px]]

@@ Line 36: / Line 36: @@
 == IPND Error Codes ==
-To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
+To assist with determining what error has occurred, and how to go about fixing it, Telstra offers an ''IPND Error Correction'' document, as well as other technical documentation and information, at their IPND page - https://www.telstra.com.au/consumer-advice/ipnd
-Local PDF: [[File:Ipnd-error-correction v1.3.pdf]]
+A direct link to IPND Error Correction is available from - https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/ipnd/data-provider-information-pack/ipnd-error-correction.pdf
 = See Also =
 * [[Account_Management/Customer_Screen/Service_Subscriptions/Service_Contact|Service Contacts]]

@@ Line 33: / Line 33: @@
 This will put the the record you just cleansed into the status of ''Pending''.  One of two outcomes is possible:
 * If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with a status of ''IPND Update OK''.
-* If the IPND Manger accepts the updated address, a new record will appear in IPND Quarantine with an error code.
+* If the IPND Manager does not accept the updated address, a new record will appear in IPND Quarantine with an error code.
 == IPND Error Codes ==

@@ Line 1: / Line 1: @@
-__FORCETOC__
+{{DISPLAYTITLE:IPND Quarantine}}
-=== IPND Quarantine ===
+To access this screen:
-For those customers that utilize our IPND module, when an address is sent off to the IPND authority against a particular service, they will sometimes deem that address invalid for a variety of reasons.   Therefore the address must be corrected before being resubmitted to the IPND.
+Nav: '''Billing > Quarantine > IPND Batch'''.
-<br />
+[[File:IPND Navigate.png|1200px|IPND Batch Screen]]
-[[File:IPND FILTER ERROR.png]]
+Using the filters, filter on those IPND records that have encountered an error.
-* To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address.  There may be more than one error.
+[[File:IPND FILTER ERROR.png|1200px|Filtering errors]]
-* You can then navigate to the service in question, Then go to the Service Contact tab.  There should be a contact there of type IPND.
+To view the error in more detail, click '''View Error''' on the far-right of the screen. Users can see the errors the IPND Manager is reporting for this address. Be aware that there may be more than one error affecting the record.
-* If you click on the ID of the contact this will take you to a read only view of the contact.  From here there is an Edit button on the far right column.  Click edit, modify the address as required then click save.
+[[File:IPND Error.png|1200px|Error for an IPND record]]
-* After you believe you have resolved the errors, go back to your record in IPND quarantine and click resolve and submit.
+Once the error is known, users can navigate to the [[Account_Management/Customer_Screen/Service_Subscriptions|service subscription]] record in question.  IPND contacts are stored on the [[Account_Management/Customer_Screen/Service_Subscriptions/Service_Contact|Service Contacts]] tab.
-[[File:Resolve Resubmit.png]]
+Once the user has updated the service contact, they can mark the IPND Batch record in IPND quarantine. Check the box to the right of the record and select '''Resolve''' and '''submit'''.
-* This will put the the record you just cleansed into "Pending" Status.  One of two things will happen, either a new record for the service will appear in IPND quarantine with the relevant error - or - a new record will appear in IPND Quarantine with a status of "IPND Update OK".
+[[File:Resolve Resubmit.png|1200px|Resolving an IPND record]]
 To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
@@ Line 51: / Line 41: @@
 From: https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/ipnd-error-correction.pdf

@@ Line 35: / Line 35: @@
 <br />
-* After you believe you have resolved the errors, go back to your record in IPND quarantine.
+* After you believe you have resolved the errors, go back to your record in IPND quarantine and click resolve and submit.
 <br />
@@ Line 41: / Line 41: @@
 <br />
 === IPND Error Codes ===

← Older revision	Revision as of 04:53, 17 November 2016
(No difference)

← Older revision		Revision as of 23:47, 7 August 2016
Line 1:		Line 1:
		+	__FORCETOC__
		+
	=== IPND Quarantine ===		=== IPND Quarantine ===

Line 39:		Line 41:

	<br />		<br />
		+
		+	=== IPND Error Codes ===
		+
		+	To assist with determining what error has occurred, and how to go about fixing it, refer to the following document from Telstra:
		+
		+	Local PDF: [[File:Ipnd-error-correction v1.3.pdf]]
		+
		+	From: https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/ipnd-error-correction.pdf

@@ Line 4: / Line 4: @@
 * The errors are recorded in Quarantine in the IPND tab via Billing -> Quarantine -> IPND Batch tab.
 <br />
 [[File:IPND Navigate.png]]
 <br />
 * Using the filters, filter on those IPND records that have encountered an error.
 <br />
 [[File:IPND FILTER ERROR.png]]
 <br />
 * To the far right if you click View Error, you can see the errors the IPND Authority is reporting for this address.  There may be more than one error.
 <br />
 [[File:IPND Error.png]]
 * You can then navigate to the service in question, Then go to the Service Contact tab.  There should be a contact there of type IPND.
 <br />
 [[File:Service Contact Navigate.png]]
 <br />
 * If you click on the ID of the contact this will take you to a read only view of the contact.  From here there is an Edit button on the far right column.  Click edit, modify the address as required then click save.
 <br />
 [[File:Address Edit.png]]
 <br />
 * After you believe you have resolved the errors, go back to your record in IPND quarantine.
 <br />
 [[File:Resolve Resubmit.png]]
 <br />