Quarantine/BMS Quarantine - Revision history

Dcowan: moved stuff around. clarified some things

2019-09-30T07:18:55Z

moved stuff around. clarified some things

Dcowan: added No Rate Card Found

2019-08-08T02:07:50Z

added No Rate Card Found

Dcowan: added clarification of quarantine reasons

2017-08-17T08:23:44Z

added clarification of quarantine reasons

Dcowan: added links to non existent service faults common reasons

2017-02-06T01:52:01Z

added links to non existent service faults common reasons

Scarpenter: Scarpenter moved page BMS Quarantine to Quarantine/BMS Quarantine: Group under Quarantine heading

2016-11-17T04:29:21Z

Scarpenter moved page BMS Quarantine to Quarantine/BMS Quarantine: Group under Quarantine heading

Dcowan: added common non existent service fault reasons

2016-08-23T07:41:38Z

added common non existent service fault reasons

Scarpenter: /* To Process records in BMS Quarantine */

2014-10-16T02:00:41Z

‎To Process records in BMS Quarantine

Kberkidge at 22:42, 10 July 2012

2012-07-10T22:42:11Z

Kberkidge at 22:02, 10 July 2012

2012-07-10T22:02:58Z

Kberkidge at 22:02, 10 July 2012

2012-07-10T22:02:02Z

@@ Line 18: / Line 18: @@
+|
 '''Recommended Action'''
 |-
@@ Line 42: / Line 53: @@
+|
 Could not process all Accounts
+|
@@ Line 69: / Line 78: @@
+|
-Emersion to rectify the cause and cleanse the CDR
+Submit an Emersion Support Ticket to rectify
 |-
@@ Line 76: / Line 85: @@
+|
-Incorrect usage duration found in the record
+Incorrect usage duration found in the record (ie. duration is 0)
 Emersion maintains an internal exception list that determines which usage items can have 0 duration (e.g. SMS) - usage items not in the exception list are put into quarantine
@@ Line 108: / Line 117: @@
+|
 No Package Available
+|
@@ Line 132: / Line 139: @@
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-The service exists in the system  but the Package Period is outside the usage date
+The service exists in the system but the Package Period is outside the usage date
+|
-No Valid Service Sub Period
+Submit an Emersion Support Ticket to investigate and rectify
 |-
@@ Line 156: / Line 153: @@
+|
 Submit an Emersion Support Ticket to change the service periods and then cleanse.
 |-
@@ Line 178: / Line 164: @@
 Submit an Emersion Support Ticket to add the missing tariff and then cleanse.
-Emersion do add many tariffs a couple of times a month. Have a look through [[New Tariffs]] too see if your tariff key has been added.
+Emersion do add many tariffs a couple of times a month internally so you may only need to Cleanse.
 If asking Emersion to add a tariff, you'll need to obtain appropriate information from your carrier to enable us to correctly allocate this new tariff to the correct location within the tariff tree. For example: Providing a sample destination number called, country/location, and possibly a similar tariff ID that you believe is similar may help in this identification.
@@ Line 200: / Line 187: @@
+|
-Add the Product in the system and then cleanse
+Submit an Emersion Support Ticket to rectify (we will ask for information about the Product)
 |-

@@ Line 18: / Line 18: @@
+|
 '''Recommended Action'''
 |-

@@ Line 152: / Line 152: @@
+|
-Service usage data has been received from the supplier that contains charges but the Service could not be located in the system
+Service usage data has been received from the supplier that contains charges but the Service could not be located in the system.
+|
 Add the Service to the appropriate account and then cleanse
@@ Line 165: / Line 166: @@
+|
-Submit an Emersion Support Ticket to add the missing tariff and then cleanse
+Submit an Emersion Support Ticket to add the missing tariff and then cleanse.
 |-
@@ Line 198: / Line 203: @@
 |}
 === Non Existent Service Fault - Common Reasons===

@@ Line 202: / Line 202: @@
 === Non Existent Service Fault - Common Reasons===
 On of the most common quarantine reasons is the Non Existent Service Fault. The most common reasons for this type of fault is as follows;
 * A Package subscription at one or more tiers is not active.
@@ Line 290: / Line 292: @@
 ===See also===
 * [[Rating_Quarantine|Rating Quarantine]]
 * [[InvoiceProcess|Rating, Billing and Invoice Process]]

@@ Line 199: / Line 199: @@
 |}
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 '''Note:''' The Telephony BMS, Data BMS and Misc BMS quarantine pages all look the same and operate in the same manner.
 ----
 '''Search'''
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 * Status    All, Quarantine, Cleansed, Completed, Withdrawn, Write off, or Pending
 * Quarantine Reason     see the ''BMS Quarantine Reasons'' table above.
 ===To Process records in BMS Quarantine===

← Older revision	Revision as of 04:29, 17 November 2016
(No difference)

@@ Line 254: / Line 254: @@
+|
-You or the Emersion Billing Operations team have made the necessary changes in the system to resolve the issue. The record will be marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.
+You have made the necessary changes in the system to resolve the issue. The record will be marked as ready to be re-processed by the billing and rating engine, which will place the charge on the appropriate account’s invoice.
 |-
@@ Line 278: / Line 278: @@
 |}
 ===See also===
 * [[Rating_Quarantine|Rating Quarantine]]
 * [[InvoiceProcess|Rating, Billing and Invoice Process]]

← Older revision		Revision as of 22:02, 10 July 2012
Line 278:		Line 278:

	\|}		\|}
		+
		+	===See also===
		+	* [[RatingQuarantine\|Rating Quarantine]]