Provisioning/AutomaticSuspensionAndRestriction/Configuration/Events - Revision history

Scarpenter at 06:02, 18 December 2014

2014-12-18T06:02:15Z

Scarpenter: Scarpenter moved page Provisioning/AutomaticSuspensionAndRestriction/Configuration/RestrictEvents to Provisioning/AutomaticSuspensionAndRestriction/Configuration/Events

2014-10-03T07:57:55Z

Scarpenter moved page Provisioning/AutomaticSuspensionAndRestriction/Configuration/RestrictEvents to Provisioning/AutomaticSuspensionAndRestriction/Configuration/Events

Scarpenter at 07:54, 3 October 2014

2014-10-03T07:54:32Z

Scarpenter: /* See also */

2014-10-03T07:54:20Z

‎See also

Scarpenter: /* Emersion Suggests */

2014-10-03T07:53:46Z

‎Emersion Suggests

Scarpenter: /* Emersion Suggests */

2014-10-03T07:53:25Z

‎Emersion Suggests

Scarpenter: /* Automatic Account Suspension and Service Restriction Events */

2014-10-03T07:52:21Z

‎Automatic Account Suspension and Service Restriction Events

Scarpenter: /* Configuring the Restrict Events and Customer Notifications */

2014-10-03T06:53:25Z

‎Configuring the Restrict Events and Customer Notifications

Scarpenter: Created page with "== Configuring the Restrict Events and Customer Notifications == === Automatic Account Suspension and Service Restriction Events === xxxxxx == See Also == xxxxx"

2014-10-03T04:39:13Z

Created page with "== Configuring the Restrict Events and Customer Notifications == === Automatic Account Suspension and Service Restriction Events === xxxxxx == See Also == xxxxx"

New page

== Configuring the Restrict Events and Customer Notifications ==

=== Automatic Account Suspension and Service Restriction Events ===

xxxxxx

== See Also ==

xxxxx

@@ Line 1: / Line 1: @@
 === Automatic Account Suspension and Service Restriction Events ===
-Events are used by the system to perform functions related to Automatic account suspension & restoration.
+Events are used by the system to perform functions related to Automatic account suspension & restoration. They are also used to restore services and reactivate accounts.
 Some of the Events used by the system are invisible to you. Constantly running in the background 24/7/365, they are scanning the database looking for customers who meet the criteria for auto-suspension or restoration. They are responsible for initiating the suspension of an account and removing a previously applied suspension.
@@ Line 14: / Line 12: @@
 * an Auto UnSuspend Event
-These events will be mapped to your Service Provider account. You do not have to do anything with them if you do not wish. They will used to automatically restrict the service on your customer's account based on your [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules | business rules]].
+These events will be mapped to your Service Provider account during set up. AS with most events, they will be '''disabled''' until you are ready to enable them. They will used to automatically restrict or restore the service on your customer's account based on your [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules | business rules]].
-Optionally, you can configure the event to send an email or SMS notification+ to be sent at the time the event is triggered. For example, you may wish to notify your customer by SMS that their service has been suspended. Please be aware that the above events are service-based. For each affected service belonging to a customer, one notification per service will be sent.
+Optionally, you can configure the event to send an email or SMS notification+ to be sent at the time the event is triggered. For example, you may wish to notify your customer by SMS^ that their service has been suspended. Please be aware that the above events are service-based events. For each affected service belonging to a customer, one notification per service will be sent.
-If you prefer, Emersion can map additional <b>Overdue Invoice</b> event(s) pre-configured to align to your auto-suspension business rules once they are set. These might be useful for giving a customer a 24-hour advance warning that if they do not pay the overdue outstanding balance on the account, that their service(s) will be suspended.
+Upon request, Emersion can map additional '''Overdue Invoice''' event(s) configured to align to your auto-suspension business rules once they are set up. These might be useful to service providers who want to give a customer a 24-hour or similar advance warning that if they do not pay the overdue outstanding balance on the account, that their service(s) will be suspended.
-+requires separate subscription to SMS Events.
+^ ''requires separate subscription to SMS Events''
 == Emersion Suggests ==

← Older revision		Revision as of 07:54, 3 October 2014
Line 36:		Line 36:

	[[SystemEvents/Templates \| Setting up Event templates]]		[[SystemEvents/Templates \| Setting up Event templates]]
−
−	~~== See Also ==~~
−
−	~~xxxxx~~

@@ Line 33: / Line 33: @@
 Due to the timing of provisioning actions being outside Emersion's control, Emersion cannot guarantee a notification regarding service restriction or restoration will be delivered before or after the service is physically altered.
-== See also ==
+== See Also ==
 [[SystemEvents/Templates | Setting up Event templates]]

@@ Line 28: / Line 28: @@
 # the '''Invoice Due''' event contain text that explains the terms under which a customer's service(s) will be restricted.
 # an '''Invoice Overdue''' event is used to advise a customer that restriction is imminent (advance warning notice).
-# the Auto Suspend Event is used to notify a service contact/account holder that their service has been restricted.
+# the '''Auto Suspend''' Event is used to notify a service contact/account holder that their service has been restricted.
-# the Auto UnSuspend Event is used to notify a service contact/account holder their service has been restored.
+# the '''Auto UnSuspend''' Event is used to notify a service contact/account holder their service has been restored.
 Due to the timing of provisioning actions being outside Emersion's control, Emersion cannot guarantee a notification regarding service restriction or restoration will be delivered before or after the service is physically altered.

@@ Line 27: / Line 27: @@
 # the '''Invoice Due''' event contain text that explains the terms under which a customer's service(s) will be restricted.
-# an '''Invoice Overdue''' event is used to advise a customer that restriction is imminent (advance warning notice)
+# an '''Invoice Overdue''' event is used to advise a customer that restriction is imminent (advance warning notice).
-# the Auto Suspend Event is used to notify a service contact/account holder that their service has been restricted
+# the Auto Suspend Event is used to notify a service contact/account holder that their service has been restricted.
 # the Auto UnSuspend Event is used to notify a service contact/account holder their service has been restored.

← Older revision	Revision as of 07:57, 3 October 2014
(No difference)

@@ Line 3: / Line 3: @@
 === Automatic Account Suspension and Service Restriction Events ===
-A number of Events are used by the system to perform a number of functions related to Automatic account suspension & restoration.
+Events are used by the system to perform functions related to Automatic account suspension & restoration.
-* System Events constantly run in the background looking for customers who meet the criteria for auto-suspension or restoration. They are responsible for initiating the suspension of an account and removing a previously applied suspension.
+Some of the Events used by the system are invisible to you. Constantly running in the background 24/7/365, they are scanning the database looking for customers who meet the criteria for auto-suspension or restoration. They are responsible for initiating the suspension of an account and removing a previously applied suspension.
-You will be provided with:
+As part of the Automated Suspension & Restriction feature set, you will be provided with:
-additional Overdue Invoice events pre-configured to align to your auto-suspension business rules
-For notifying customers that their service(s) will be suspended due to non-payment (24 hour advanced warning)
+* an Auto Suspend Event
-for notifying customers that their service(s) have been restricted (is sent when the service is restricted)
+* an Auto UnSuspend Event
-For notifying customers that their services will be / have been restored.
-Due to timing of provisioning actions outside Emersion's control, Emersion cannot guarantee a notification regarding service restoration will be delivered before or after the service is physically reactivated.
+These events will be mapped to your Service Provider account. You do not have to do anything with them if you do not wish. They will used to automatically restrict the service on your customer's account based on your [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules | business rules]].
-Auto-suspend Administration screens where you will:
-set up and configure automatic suspension rules
+Optionally, you can configure the event to send an email or SMS notification+ to be sent at the time the event is triggered. For example, you may wish to notify your customer by SMS that their service has been suspended. Please be aware that the above events are service-based. For each affected service belonging to a customer, one notification per service will be sent.
-configure the days and times when automatic suspension can occur
-configure when the services of a customer can be restored and reactivate the account.
+If you prefer, Emersion can map additional <b>Overdue Invoice</b> event(s) pre-configured to align to your auto-suspension business rules once they are set. These might be useful for giving a customer a 24-hour advance warning that if they do not pay the overdue outstanding balance on the account, that their service(s) will be suspended.
 == See Also ==
 xxxxx