Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules - Revision history

Rlusher: /* Configuring Business Rules */

2015-04-17T06:57:08Z

‎Configuring Business Rules

Rlusher: /* Business Rules */

2015-04-17T06:56:31Z

‎Business Rules

Rlusher: /* Business Rule Exclusions */

2015-02-10T05:46:13Z

‎Business Rule Exclusions

Rlusher: /* Configuring Business Rules */

2014-11-17T22:22:33Z

‎Configuring Business Rules

Scarpenter: /* Business Rules */

2014-10-24T05:03:41Z

‎Business Rules

Scarpenter: /* The Automated Suspension Admin Screen */

2014-10-24T04:59:07Z

‎The Automated Suspension Admin Screen

Scarpenter: /* See also */

2014-10-03T04:40:50Z

‎See also

Scarpenter: /* The Automated Suspension Admin Screen */

2014-10-03T04:36:28Z

‎The Automated Suspension Admin Screen

Scarpenter: /* The Automated Suspension Admin Screen */

2014-10-03T04:35:44Z

‎The Automated Suspension Admin Screen

Scarpenter: /* The Automated Suspension Admin Screen */

2014-10-03T04:31:55Z

‎The Automated Suspension Admin Screen

@@ Line 17: / Line 17: @@
 ''x'' and ''y'' are values set by the Service Provider
-''k'' is the minimum restoration threshold and is a value set by the Service Provider.  '''In order for a service to be restored, the overdue balance must be less than or equal to this amount.'''
+''k'' is the minimum restoration threshold and is a value set by the Service Provider.  '''In order for a service to be restored, the overdue balance must be less than or equal to this amount, regardless of what payments has been made (for instance, unallocated payment will not affect this)'''
 === Business Rule Exclusions ===

@@ Line 17: / Line 17: @@
 ''x'' and ''y'' are values set by the Service Provider
-''k'' is the minimum restoration threshold and is a value set by the Service Provider.
+''k'' is the minimum restoration threshold and is a value set by the Service Provider.  '''In order for a service to be restored, the overdue balance must be less than or equal to this amount.'''
 === Business Rule Exclusions ===

@@ Line 32: / Line 32: @@
 # The account has a disputed amount that reduced the total amount owing against the account to =< ''k''
 # The account has an active TIO case that is '''Open'''.
 ''k'' is the minimum restoration threshold and is a value set by the Service Provider.

← Older revision		Revision as of 22:22, 17 November 2014
Line 17:		Line 17:
	''x'' and ''y'' are values set by the Service Provider		''x'' and ''y'' are values set by the Service Provider

		+	''k'' is the minimum restoration threshold and is a value set by the Service Provider.
	=== Business Rule Exclusions ===		=== Business Rule Exclusions ===

@@ Line 8: / Line 8: @@
 <b>
-# The total amount owing on the customer's account is > (greater than) ''$x''. <br /> and;
+# The total amount owing on the customer's account is >= (greater than or equal to) ''$x''. <br /> and;
-# The overdue amount on the account is >= ''y days''.
+# The overdue amount on the account is > ''y days''.
 ''x'' is the minimum overdue amount ($) threshold.

@@ Line 49: / Line 49: @@
 # Enter the '''Date effective''' date. The business rules will take effect from 0:00am AEDST on this date.
 # Give the rule set a name.
-# Enter the '''Minimum overdue amount''' in $0.00. <br /> If the balance on the account is less than this amount, the account will be flagged by the system to auto-suspend.
+# Enter the '''Minimum overdue amount''' in $0.00. <br /> If the balance on the account is >= (greater than or equal to) this amount, the account will be flagged by the system to auto-suspend.
-# Enter the '''Minimum overdue days'''. <br /> If the overdue amount on the account is => (equal to or greater than) this number of days, the account will be flagged by the system to to auto-suspend.
+# Enter the '''Minimum overdue days'''. <br /> If the overdue amount on the account is > (greater than) this number of days, the account will be flagged by the system to to auto-suspend.
 # Enter the '''Re-suspend days'''. <br /> If the services are restored via manual override and the account does not meet any other exclusion criteria, the account will be quickly flagged again by the system and the services will be restricted. In order to prevent this undesirable outcome, the '''Re-suspend days''' attribute provides a way for Service Providers to set a minimum number of days where an account with newly-restored services, cannot automatically be suspended again.
 # Select a time frame where auto-suspension activity can occur. <br /> Service Providers that close on weekends may wish to only set automated suspensions to occur during business hours.

← Older revision		Revision as of 04:40, 3 October 2014
Line 64:		Line 64:
	== See also ==		== See also ==

−	~~xxxxx~~	+	* [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/RestrictEvents \| Configuring events & notifications pertaining to automatic account suspension & service restriction]]
		+	* [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/RestoreEvents \| Configuring events & customer notifications for automatic account reactivation and service restoration]]

@@ Line 55: / Line 55: @@
 ## 24/7/365 - No Restriction - Customers can be suspended anytime.
 ## Weekdays during [[Provisioning/AutomaticSuspensionAndRestriction#Business_Hours_definition | business hours]]
-## Weekdays at any time - auto-suspension activity can occur between 9am Monday - 3pm Friday. The business hours definition applies on weekends.
+## Weekdays at any time - auto-suspension activity can occur between 9am Monday - 3pm Friday. The [[Provisioning/AutomaticSuspensionAndRestriction#Business_Hours_definition | business hours]] definition applies on weekends.
 ## Public holidays are ignored and not treated by the system as special.
 # Set the '''Minimum restoration amount'''. The system will automatically restore the services on the account when the total overdue balance on the account is =< this amount.

@@ Line 38: / Line 38: @@
 Navigate: '''Admin''' > '''Settings''' > '''Automated Suspension'''
-The table on this screen displays the current business rules in effect and any rules that were used in the past. Only one set of business rules can apply at any time and are applied across the entire customer base.
+The table on this screen displays the current business rules in effect and any rules that were used in the past. A single set of business rules can apply at any time. A business rule set applys across the entire customer base. There is no ability to have a business rule set for some customers and not others.
 To set up a new set of business rules: