Provisioning/AutomaticSuspensionAndRestriction - Revision history

Dcowan: added service restriction statuses

2018-03-07T01:03:19Z

added service restriction statuses

Scarpenter: /* Automatic Suspension & Restoration Features */

2014-12-18T05:49:09Z

‎Automatic Suspension & Restoration Features

Scarpenter: /* Automatic Suspension & Restoration Features */

2014-10-03T08:12:28Z

‎Automatic Suspension & Restoration Features

Scarpenter: /* Automatic Suspension & Restoration Features */

2014-10-03T08:10:09Z

‎Automatic Suspension & Restoration Features

Scarpenter: /* Automatic Suspension & Restoration Features */

2014-10-03T08:08:55Z

‎Automatic Suspension & Restoration Features

Scarpenter: /* How Automatic Suspension Works */

2014-10-03T08:07:22Z

‎How Automatic Suspension Works

Scarpenter: /* See Also */

2014-10-03T04:37:36Z

‎See Also

Scarpenter: /* Definitions */

2014-10-03T04:19:37Z

‎Definitions

Scarpenter: /* Automatic Account Suspension/Reactivation and Automatic Service Restriction/Restoration Overview */

2014-10-03T03:58:55Z

‎Automatic Account Suspension/Reactivation and Automatic Service Restriction/Restoration Overview

Scarpenter at 03:58, 3 October 2014

2014-10-03T03:58:35Z

@@ Line 75: / Line 75: @@
 * No notifications will be sent
 * No automatic suspension or restrictions will be processed.
 == See Also ==
 * [[Provisioning/AutomaticSuspensionAndRestriction/Configuration | Configuring Automatic Suspension and Restriction]]

@@ Line 36: / Line 36: @@
 * Apply [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules | business rules]] that governs automatic account suspensions and service restrictions for all customers.
-* [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit groups of customers from being subject to auto-suspension]].
+* [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit customers from being subject to to auto-suspension activity]].
 * [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/Events | Automatically notify customers]] via email or SMS^ that they are in arrears with their bills and that unless a payment is made.

@@ Line 38: / Line 38: @@
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit groups of customers from being subject to auto-suspension]].
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit individual customers from being subject to to auto-suspension activity]].
-* Automatically notify customers via email or SMS^ that they are in arrears with their bills and that unless a payment is made.
+* [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/Events | Automatically notify customers]] via email or SMS^ that they are in arrears with their bills and that unless a payment is made.
 You will be provided with the ability to:

@@ Line 35: / Line 35: @@
 With this set of features and functionality, Service Providers can:
-* Apply business rules that governs automatic account suspensions and service restrictions for all customers.
+* Apply [[Provisioning/AutomaticSuspensionAndRestriction/Configuration/BusinessRules | business rules]] that governs automatic account suspensions and service restrictions for all customers.
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit groups of customers from being subject to auto-suspension]].
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit individual customers from being subject to to auto-suspension activity]].

@@ Line 35: / Line 35: @@
 With this set of features and functionality, Service Providers can:
-* Apply business rules that governs automatic account suspensions and service restrictions for all customers^.
+* Apply business rules that governs automatic account suspensions and service restrictions for all customers.
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit groups of customers from being subject to auto-suspension]].
 * [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit individual customers from being subject to to auto-suspension activity]].
-* Automatically notify customers via email or SMS^^ that they are in arrears with their bills and that unless a payment is made.
+* Automatically notify customers via email or SMS^ that they are in arrears with their bills and that unless a payment is made.
 You will be provided with the ability to:
@@ Line 51: / Line 51: @@
 * configure the days and times when automatic suspension can occur
 * configure when the services of a customer can be restored and reactivate the account.
 ===Business Hours definition===

@@ Line 31: / Line 31: @@
 |}
-=== How Automatic Suspension Works ===
+=== Automatic Suspension & Restoration Features ===
-With this set of feature and functionality, Service Providers can:
+With this set of features and functionality, Service Providers can:
 * Apply business rules that governs automatic account suspensions and service restrictions for all customers^.
-* Omit groups of customers from being subject to auto-suspension.
+* [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit groups of customers from being subject to auto-suspension]].
-* Omit individual customers from being subject to to auto-suspension activity.
+* [[Provisioning/AutomaticSuspensionAndRestriction/ExclusionMethods | Omit individual customers from being subject to to auto-suspension activity]].
 * Automatically notify customers via email or SMS^^ that they are in arrears with their bills and that unless a payment is made.
-You will be provided with:
+You will be provided with the ability to:
-* additional ''Overdue Invoice'' events pre-configured to align to your auto-suspension business rules
+* notify customers that their service(s) will be suspended due to non-payment. E.g. a 24 hour advanced warning
-** For notifying customers that their service(s) will be suspended due to non-payment (24 hour advanced warning)
+* notify customers that their service(s) have been restricted (is sent when the service is restricted)
-** for notifying customers that their service(s) have been restricted (is sent when the service is restricted)
+* notify customers that their services will be / have been restored. <br /> Due to timing of provisioning actions outside Emersion's control, Emersion cannot guarantee a notification regarding service restoration will be delivered before or after the service is physically reactivated.
-** For notifying customers that their services will be / have been restored. <br /> Due to timing of provisioning actions outside Emersion's control, Emersion cannot guarantee a notification regarding service restoration will be delivered before or after the service is physically reactivated.
-* Auto-suspend Administration screens where you will:
+Also included is an Admin interface where you can:
-** set up and configure automatic suspension rules
-** configure the days and times when automatic suspension can occur
+* set up and configure automatic suspension rules
-** configure when the services of a customer can be restored and reactivate the account.
+* configure the days and times when automatic suspension can occur
 ===Business Hours definition===

← Older revision		Revision as of 04:37, 3 October 2014
Line 76:		Line 76:
	== See Also ==		== See Also ==
	* [[Provisioning/AutomaticSuspensionAndRestriction/Configuration \| Configuring Automatic Suspension and Restriction]]		* [[Provisioning/AutomaticSuspensionAndRestriction/Configuration \| Configuring Automatic Suspension and Restriction]]
−	* Configuring customer notifications pertaining to automatic account suspension & service restrictions
−	* Configuring customer notifications for automatic account reactivation and service restoration

@@ Line 24: / Line 24: @@
 ** Restricted (service restriction)
 ** Temporarily suspended
 ** Temporarily deactivated
 |-

← Older revision		Revision as of 03:58, 3 October 2014
Line 56:		Line 56:
	* Configuring customer notifications pertaining to automatic account suspension & service restrictions		* Configuring customer notifications pertaining to automatic account suspension & service restrictions
	* Configuring customer notifications for automatic account reactivation and service restoration		* Configuring customer notifications for automatic account reactivation and service restoration
−
−	~~===Business Hours definition===~~
−	~~'''Monday – Thursday'''~~
−
−	* Suspensions/restrictions will occur between 9am and 6pm AEDST
−	* Notifications will only be sent between 9am and 6pm AEDST.
−	* Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.
−
−	~~'''Friday'''~~
−
−	* Suspensions/restrictions will occur between 9am and 3pm AEDST.
−	* Notifications will be sent between 9am and 6pm AEDST. After 3pm AEDST all service restriction(s) will remain pending and applied the following Monday at 9am AEDST.
−	* Approximately 24 hours after Emersion sends the email notification, the customer’s service(s) will be restricted.
−
−	~~'''Saturday'''~~
−
−	* No notifications will be sent
−	* Only suspensions that were scheduled prior to 3pm the previous Friday will be processed. This will happen at approximately 9am AEDST.
−
−	~~'''Sunday'''~~
−
−	* No notifications will be sent
−	* No automatic suspension or restrictions will be processed.