Portal Troubleshooting - Revision history

Scarpenter at 02:07, 30 January 2018

2018-01-30T02:07:37Z

Dcowan: minor text correction

2017-07-16T23:39:04Z

minor text correction

Dcowan: added section on multiple portals

2017-07-14T08:18:18Z

added section on multiple portals

Scarpenter: Created page with "{{DISPLAYTITLE: Troubleshooting Portal Issues}} =Overview= This page is for helping resolve common issues when customising the: * End User Portal * Sign Up Portal * Service A..."

2017-06-28T01:39:01Z

Created page with "{{DISPLAYTITLE: Troubleshooting Portal Issues}} =Overview= This page is for helping resolve common issues when customising the: * End User Portal * Sign Up Portal * Service A..."

New page

{{DISPLAYTITLE: Troubleshooting Portal Issues}}
=Overview=
This page is for helping resolve common issues when customising the:

* End User Portal
* Sign Up Portal
* Service Activation Portal

=== I cannot see my portal logo and haven't modified my login or base template ===
In May 2016, we modified the way our system refers to the End User Portal logo that you upload via the Cumulus UI.

Some customers may have a custom/edited template and therefore may still be using the old Smarty variables.

* In order to have your logo visible, simply add the [http://www.smarty.net/docsv2/en/smarty.for.designers.tpl Smarty] variable '''<nowiki>{userportal_logo}</nowiki>''' where you wish the logo to appear.

The default location in the Login template is <nowiki><h1></nowiki> tag (as there is some hard-coded CSS that positions and styles the image for you).

Login template default example;
<pre>
<div id="Body">
<div id="Header">
{strip}<h1>{userportal_logo}</h1>{/strip}
</div>
</pre>

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE: Troubleshooting Portal Issues}}
+=This Content Has Moved House=
-=Overview=
+This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
-* End User Portal
+We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
-== I cannot see my portal logo and haven't modified my login or base template ==
+[https://resources.emersion.com/display/EKB/Troubleshooting+Portal+Issues Take me to the Emersion Knowledge Base article]
-In May 2016, we modified the way our system refers to the End User Portal logo that you upload via the Cumulus UI.
+[[file:new_home_sm.jpg|900px]]

@@ Line 32: / Line 32: @@
 * No portal username has been created (See how to set one up [[Account Management/Customer Screen/Portal|here]])
-In the event that a service provider has more than 1 end user portal configured, the "login suffix" for EACH portal must match (and may not be related to the portal hostname/URL or "brand" in any way). For example, you may have the following portals configured by Emersion in the following fashion;
+In the event that a service provider has more than 1 end user portal configured, the "login suffix" for EACH portal must match the service provider account attribute "Cumulus User Suffix" - set by Emersion during on-boarding - and may not necessarily be related to the secondary portal hostname/URL or "brand" in any way.
 {| class="wikitable"
 |-
@@ Line 44: / Line 46: @@
 |}
-In the above table, (and assuming end users are NOT using the realm to login), the last example in the list would have the username ''sample@user.com'' not being able to login to the portal at ''myaccount.lastdomain.com'' as the "Login Suffix" of the configured portal is incorrect. <br/>
+In the above table, (and assuming end users are NOT using the login suffix to login).
 * If you see this configuration, submit a support ticket to Emersion Support and they will make the necessary changes to allow the user to login correctly.