Payments/Manual Payment Batch - Revision history

Scarpenter: Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

2018-05-16T06:45:35Z

Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

Scarpenter at 06:54, 16 February 2017

2017-02-16T06:54:21Z

Scarpenter: /* Export the Payments */

2016-12-07T00:53:21Z

‎Export the Payments

Scarpenter at 00:58, 31 August 2016

2016-08-31T00:58:34Z

Dcowan: due to 3.88 hotfix changes, updated screenshots and descriptions

2016-07-22T08:00:31Z

due to 3.88 hotfix changes, updated screenshots and descriptions

Scarpenter: /* Updating Payment Statuses */

2016-07-08T05:58:14Z

‎Updating Payment Statuses

Scarpenter: /* Payment Statuses */

2016-07-08T05:58:01Z

‎Payment Statuses

Scarpenter: /* Overview */

2016-07-08T05:54:02Z

‎Overview

Scarpenter: /* Overview */

2016-07-08T05:51:30Z

‎Overview

Scarpenter: /* Overview */

2016-07-08T05:50:35Z

‎Overview

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE: Manual Payment Batch}}
+=This Content Has Moved House=
-* Generate a list of customers who have an outstanding invoice and whose [[Account_Management/Customer_Screen/Payment_Methods|payment method]] is set to direct debit.
+This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
-This file can then be uploaded to the service provider's bank. This will initiate payment to be taken from the customer. Once a response from the bank is received, the payment can be marked in Emersion as '''Complete''' or '''Failed'''. Once all payments are resolved, the batch is closed and the ledger journal is updated.
+We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
-While the Manual Payment Batch page is accessible to all Emersion subscribers, users cannot create a manual payment batch or download an export file unless the following prerequisites are met. If you are attempting to create a manual payment batch file and no users are being returned, check that all these requirements are being met. If you have checked that these requirements are being met and the Manual Payment Batch feature is still not returning any customers, please raise a support ticket.
+[https://resources.emersion.com/display/EKB/Manual+Payment+Batch Take me to the Emersion Knowledge Base article]
-'''! Important !''' If part of an invoice is covered by a [[Payment_Plans_V2|payment plan]], the part of the invoice not covered will be picked up by the Manual Batch Payment feature. Payment plan payments that are due are not included in the batch.
+[[file:new_home_sm.jpg|900px]]

@@ Line 18: / Line 18: @@
 * The '''CommBank - Direct Debit''' payment gateway is enabled and mapped to your service provider account for direct debit.
 * The '''ABA File''' payment gateway is enabled and mapped to your service provider account for direct debit.
 If you are not sure that these gateways are enabled, please raise a support ticket. Service Providers do not have visibility into which payment gateways are set up, but our friendly team will be happy to check for you.

@@ Line 78: / Line 78: @@
 == Export the Payments ==
-Once the batch is created, payments within the batch can be selected for export.
+Once the batch is created, payments within the batch can be selected for export. To do this:
+# Tick each payment using the check boxes on the right, or to select all payments in the list, check the box in the table header.
-Tick each payment using the checkboxes on the right, or check the box in the table header to select all payments.
+# Enter a payment date or leave it as the default date (today)
+# Enter an email address. This will send an email to the nominated recipient with the results of the batch export.
-If you want to adjust the payment date to a date in the future, select a payment different date.
+# Click the '''Export''' button to export the data.
+# Choose a location to save the file if you are prompted by your web browser to do so.
 [[file: manual-payment-batch-export.png|1200px|]]
-Once the file is on your local machine it can be used to upload to your bank.
+Once the file has downloaded, you can upload it to your banking or finance institution.
 == Updating Payment Statuses ==

@@ Line 110: / Line 110: @@
 # Click into the batch file.
-# Under the ''Export'' subtab, press the '''Close Batch File''' button.
+# Under the ''Export'' sub tab, press the '''Close Batch File''' button.
-== Permissions ==
+= Permissions =
 There are no module-based permissions or powers controlling user access to the Manual Payment Batch feature.
 = See Also =
 * [[Take_Payment|Take a Payment via the automated gateway]]
 * [[Account_Management/Customer_Screen/Payment_Methods|Customer Payment Methods]]

@@ Line 52: / Line 52: @@
 '''Nav: Finance > Manual Payment Batch'''
-Click the '''Create New''' button.  The user will be taken to the screen to generate the batch file.
+* Click the '''Create New''' button.  The user will be taken to the screen to generate the batch file.
 [[file: manual-payment-batch-create-new.png|1200px|Create a new Manual Payment Batch]]
-Select a bank vendor from the two options available and press '''Search'''. This is based on what payment gateway is set up.
+* If you do not have an appropriate payment gateway that allows ABA style file exporting, you will receive the following error:
-[[file: manual-payment-batch-create-new-returned-customer.png|1200px|A Manual Payment Batch with one customer with a payment that is due or overdue]]
+ ''While you have access to the Manual Payment Batch feature, your account does not have the appropriate payment gateways configured. If you feel this is incorrect, please contact Emersion.''
-Press '''Submit''' to generate the batch.  The batch will be created in an '''Open''' status.
+[[File:Manual-payment-batch-no-gateway.png|1200px|No gateway configured - permission denied]]
-In this example, we can see we have one customer who is due to make a direct debit payment.
+* If you have a valid gateway configured, select a bank vendor from the options available and press '''Search'''.
 == Export the Payments ==

@@ Line 84: / Line 84: @@
 '''Nav: Finance > Manual Payment Batch > Batch ID'''
-The uset will be taken to the Manual Payment Batch details screen.
+The user will be taken to the Manual Payment Batch details screen.
 Tick the payments that will be updated then perform one of the following two actions.

@@ Line 78: / Line 78: @@
 Once the file is on your local machine it can be used to upload to your bank.
-== Payment Statuses ==
+== Updating Payment Statuses ==
-While within a batch, there are number of status that can be performed against the payments:
+Once a response from the bank is received, the payment status needs to be updated. To do this:
 * The "Set Selected to ..." options marks the selected payments to the chosen payment status.

@@ Line 5: / Line 5: @@
 * Generate a list of customers who have an outstanding invoice and whose [[Account_Management/Customer_Screen/Payment_Methods|payment method]] is set to direct debit.
 * Create payments for those customers
-* Download a Commbank or ABA-compliant export file from Cumulus.
+* Download a Commonwealth bank or ABA-compliant export file from Cumulus.
 * Mark the payments as '''Complete''' or '''Failed'''.
@@ Line 12: / Line 12: @@
 While the Manual Payment Batch page is accessible to all Emersion subscribers, users cannot create a manual payment batch or download an export file unless the following prerequisites are met. If you are attempting to create a manual payment batch file and no users are being returned, check that all these requirements are being met. If you have checked that these requirements are being met and the Manual Payment Batch feature is still not returning any customers, please raise a support ticket.
-'''! Important !''' If part of an invoice is covered by a [[Payment_Plans_V2/payment plan]], the part of the invoice not covered will be picked up by the Manual Batch Payment feature. Payment plan payments that are due are not included in the batch.
+'''! Important !''' If part of an invoice is covered by a [[Payment_Plans_V2|payment plan]], the part of the invoice not covered will be picked up by the Manual Batch Payment feature. Payment plan payments that are due are not included in the batch.
 === Service Provider Requirements ===

@@ Line 3: / Line 3: @@
 The Manual Payment Batch function is for service providers who subscribe to automated payments and whose customers have direct debit as one of the payment options. The Manual Payment Batch feature gives service providers the ability to:
-* Generate a list of customers who owe a payment and whose [[Account_Management/Customer_Screen/Payment_Methods|payment method]] is set to direct debit.
+* Generate a list of customers who have an outstanding invoice and whose [[Account_Management/Customer_Screen/Payment_Methods|payment method]] is set to direct debit.
-* Download an ABA-compliant export file from Cumulus.
+* Create payments for those customers
-This file can then be uploaded to the service provider's bank. This will initiate payment to be taken from the customer. If their bank supports it, service providers can download an ABA file from their bank comprising of direct debit payments that have been cleared. This can be loaded into Emersion using the bulk payments tool so the payments can be allocated to the customer account/invoice in Emersion.
+This file can then be uploaded to the service provider's bank. This will initiate payment to be taken from the customer. Once a response from the bank
 While the Manual Payment Batch page is accessible to all Emersion subscribers, users cannot create a manual payment batch or download an export file unless the following prerequisites are met. If you are attempting to create a manual payment batch file and no users are being returned, check that all these requirements are being met. If you have checked that these requirements are being met and the Manual Payment Batch feature is still not returning any customers, please raise a support ticket.
 === Service Provider Requirements ===
@@ Line 32: / Line 36: @@
 * 12-123-1234 will be saved as 121231234
 Fees may apply for users of this feature. Check your Emersion Services Agreement to see if this module has been included in your subscription. If you would like more information about subscribing to this feature, please contact Emersion Sales.
 = Instructions =