Main Page/Provisioning/PSTN Preselect Provisioning Workflow - Revision history

Rlusher at 23:39, 1 January 2019

2019-01-01T23:39:11Z

Tyates at 00:11, 10 December 2014

2014-12-10T00:11:54Z

Tyates at 00:06, 10 December 2014

2014-12-10T00:06:26Z

Rlusher: /* = Provisioning for Workflows PSTN/Preselect */

2014-05-27T00:45:47Z

‎= Provisioning for Workflows PSTN/Preselect

Rlusher: Created page with " == Provisioning for Workflows PSTN/Preselect = * When the order is initially submitted, you will see a log entry saying “Pending Activity Collection”. Nothing has happe..."

2014-05-09T04:38:30Z

Created page with " == Provisioning for Workflows PSTN/Preselect = * When the order is initially submitted, you will see a log entry saying “Pending Activity Collection”. Nothing has happe..."

New page

== Provisioning for Workflows PSTN/Preselect =
* When the order is initially submitted, you will see a log entry saying “Pending Activity Collection”. Nothing has happened yet. This just means the service is queued up to be placed into an “activity file”.
* Every morning at around 8:00 am, the details of this service and order are placed into a file and submitted to the carrier. This log entry will say “FSR Request sent in file sequence XX”.
* Depending on your service provider agreement, SLA times and a variety of other factors, you won’t see any log entries for a successful churn until an item that says “Churn advice in file sequence” appears. This means, generally the carrier has said ok to the churn.
* Shortly after you will see another log that states “Service activation Complete”.

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It is important not to touch manual provisioning during any of these stages. While it may activate the service, it will interfere with the normal workflows.
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* If the workflow is stuck on “Pending Activity File Collection” you should contact Emersion.
* If the last log is “FSR request file sent in file sequence XX” (I’d suggest waiting 5 to 10 working days), this means generally the carrier has not sent us a response in their “batch” files (AAPT for instance refers to these as Daily Event Files). You should follow up with your carrier.
* If the carrier claims they have submitted a response in a batch file, then contact Emersion with the Batch file name for investigation.

[[File:Provisioning Log PSTN.jpg]]

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+{{DISPLAYTITLE:Provisioning for Workflows PSTN/Preselect}}
-== Provisioning for Workflows PSTN/Preselect ==
+== Introduction ==
 *  When the order is initially submitted, you will see a log entry saying “Pending Activity Collection”.  Nothing has happened yet.  This just means the service is queued up to be placed into an “activity file”.
 *  Every morning at around 8:00 am, the details of this service and order are placed into a file and submitted to the carrier.  This log entry will say “FSR Request sent in file sequence XX”.

@@ Line 7: / Line 7: @@
 <br />
-It is important not to touch manual provisioning during any of these stages.  While it may activate the service, it will interfere with the normal workflows.
+It is important not to touch manual provisioning during any of these stages, or abort the subscription.  While it may activate the service, it will interfere with the normal workflows.
 <br />
 <br />

@@ Line 3: / Line 3: @@
 *  When the order is initially submitted, you will see a log entry saying “Pending Activity Collection”.  Nothing has happened yet.  This just means the service is queued up to be placed into an “activity file”.
 *  Every morning at around 8:00 am, the details of this service and order are placed into a file and submitted to the carrier.  This log entry will say “FSR Request sent in file sequence XX”.
-*  Depending on your service provider agreement, SLA times and a variety of other factors, you won’t see any log entries for a successful churn until an item that says “Churn advice in file sequence” appears.  This means, generally the carrier has said ok to the churn.
+*  Depending on your service provider agreement, SLA times and a variety of other factors, you won’t see any log entries for a successful churn until an item that says “Churn advice in file sequence” appears, usually after 5 to 10 working days.  This means, generally the carrier has said ok to the churn.
 * Shortly after you will see another log that states “Service activation Complete”.