Main Page/Provisioning/NoPlans AfterSQ - Revision history

Tyates at 00:09, 10 December 2014

2014-12-10T00:09:37Z

Tyates at 00:09, 10 December 2014

2014-12-10T00:09:24Z

Rlusher at 04:32, 20 May 2014

2014-05-20T04:32:54Z

Rlusher at 02:21, 29 April 2014

2014-04-29T02:21:54Z

Rlusher at 02:21, 29 April 2014

2014-04-29T02:21:35Z

Rlusher at 02:21, 29 April 2014

2014-04-29T02:21:10Z

Rlusher at 02:18, 29 April 2014

2014-04-29T02:18:30Z

Rlusher: Created page with "From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed. To troubleshoot you need..."

2014-04-29T02:14:52Z

Created page with "From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed. To troubleshoot you need..."

New page

From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed. To troubleshoot you need to carry out the following actions.
 
<li> Click on the magnifying glass to see the results of the SQ </li>

[[File:2014-04-29_11_58_01-Order-Magnifying.jpg]]

<li> Pay close attention to the following attributes to see what is available: Telstra Region, Max Bandwidth Up, Max Bandwith Down, Access Method, Access Type </li>
 
[[File:Sq3.jpg]]

 

<li>

At least one of your plans must be configured in such a way that they match the service properties highlighted in the SQ result. If they do not, no packages will display. These attributes are typically set at the Buy Plan at the top level of the package tree. Meaning, if you are a wholesaler for instance, these would be set at the buy plan level at wholesale level. It is not a required that the attributes are set further at the tree.

If any of the attributes are missing in the plan setup or not specified, this will result in the package failing to match the SQ.

 
[[File:Plan_Setup.jpg]]

 
Additionally, you should also ensure the relevant packages and plans throughout the tree are not in draft status.

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE:NoPlans AfterSQ}}
+{{DISPLAYTITLE:No Plans After SQ}}
 From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed.  To troubleshoot you need to carry out the following actions.
 <br />

← Older revision		Revision as of 00:09, 10 December 2014
Line 1:		Line 1:
		+	{{DISPLAYTITLE:NoPlans AfterSQ}}
	From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed. To troubleshoot you need to carry out the following actions.		From time to time, customers will encounter a problem that after they perform an SQ for AAPT DSL broadband L2, or L3, no package plans are displayed. To troubleshoot you need to carry out the following actions.
	<br />		<br />

@@ Line 16: / Line 16: @@
 If any of the attributes are missing in the plan setup or not specified, this will result in the package failing to match the SQ.
+<br />
 <li> <b>Additionally, you should also ensure the relevant package plans and service plans throughout the tree are not in draft status, and should be in an approved/saleable state </b> </li>

@@ Line 16: / Line 16: @@
 If any of the attributes are missing in the plan setup or not specified, this will result in the package failing to match the SQ.
 <br />
@@ Line 22: / Line 25: @@
 <br />
 <br />

← Older revision		Revision as of 02:21, 29 April 2014
Line 21:		Line 21:

	<br />		<br />
−	<li> Additionally, you should also ensure the relevant package plans and service plans throughout the tree are not in draft status. </li>	+	<br />
		+	<li> <b>Additionally, you should also ensure the relevant package plans and service plans throughout the tree are not in draft status, and should be in an approved/saleable state </b> </li>

@@ Line 13: / Line 13: @@
 <li>
-At least one of your plans must be configured in such a way that they match the service properties highlighted in the SQ result.  If they do not, no packages will display.  These attributes are typically set at the Buy Plan at the top level of the package tree.  Meaning, if you are a wholesaler for instance, these would be set at the buy plan level at wholesale level.  It is not a required that the attributes are set further at the tree.
+At least one of your "Service" plans must be configured in such a way that they match the service properties highlighted in the SQ result.  If they do not, no packages will display.  These attributes are typically set at the Service Buy Plan at the top level of the package tree.  Meaning, if you are a wholesaler for instance, these would be set at the buy plan level at wholesale level.  It is not a required that the attributes are set in other locations in the tree.
 If any of the attributes are missing in the plan setup or not specified, this will result in the package failing to match the SQ.

← Older revision		Revision as of 02:18, 29 April 2014
Line 21:		Line 21:

	<br />		<br />
−	Additionally, you should also ensure the relevant ~~packages~~ and plans throughout the tree are not in draft status.	+	<li> Additionally, you should also ensure the relevant package plans and service plans throughout the tree are not in draft status. </li>