Early Upgrade - Revision history

Scarpenter at 02:41, 22 April 2020

2020-04-22T02:41:34Z

2017-01-03T06:14:10Z

2016-12-15T00:59:00Z

2016-12-08T05:56:04Z

‎Access Control

2016-12-08T05:55:10Z

2016-12-08T05:42:35Z

‎Applying the Early Upgrade

2016-12-08T05:39:24Z

2016-12-08T05:04:48Z

‎See Also

2016-12-08T04:58:59Z

‎See Also

2016-12-08T04:58:23Z

‎Eligibility Criteria

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-{{DISPLAYTITLE:Early Upgrade}}
+=This Content Has Moved House=
-Instead of contract break out fees, an early upgrades can attract its own fee. It is important to understand when using this feature, contract break out fees and early upgrade fees are different. In the case of an early upgrade, the contract breakout rules will not apply. If an early upgrade fee is not set, the system will treat it as a normal break of contract and apply those rules accordingly.
+This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
-Early upgrade eligibility criteria and fees are set on a contract type.  If your end user customer meets this criteria:
+We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
-* a banner notification will be displayed
+[[file:new_home_sm.jpg|900px]]

← Older revision		Revision as of 06:14, 3 January 2017
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	[[file: waive-early-upgrade-fee.png]]		[[file: waive-early-upgrade-fee.png]]
		+
		+	== Report ==
		+	There is a report containing a list of all orders that have had the early upgrade fees waived. You can find this report under '''Reports > List > Packages'''. The report ID is 1114.

	= Eligibility Criteria =		= Eligibility Criteria =

@@ Line 15: / Line 15: @@
 ; Early Upgrades: Waive Upgrade Fee
-Users with this power can waive the upgrade fee. You can find this power under the ''Package Subscription'' power group.
+Users with this power can waive the upgrade fee. You can find this power under the ''Package Subscription'' power group.  Once enabled the user will have the power to waive the early upgrade fee by checking this box on the upgrade order finalisation screen.
 = Eligibility Criteria =

@@ Line 14: / Line 14: @@
 The following Module permissions and Powers apply
-;Package Subscriptions > Early Upgrades: Waive Upgrade Fee
+; Early Upgrades: Waive Upgrade Fee
-Users with this power can waive the upgrade fee.
+Users with this power can waive the upgrade fee. You can find this power under the ''Package Subscription'' power group.
 = Eligibility Criteria =
 Service Providers can configure or adjust the early upgrade eligibility criteria and fee for a contract type.  To do this:

@@ Line 11: / Line 11: @@
 * an on-screen note advising early upgrade will be displayed including the early upgrade fee that is applicable.
 = Eligibility Criteria =
 Service Providers can configure or adjust the early upgrade eligibility criteria and fee for a contract type.  To do this:

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 = Applying the Early Upgrade =
-Navigate to the [[Account_Management/Customer_Screen/Package_Subscriptions|package subscription]].
+To commence an early upgrade on a customer's package subscription, navigate to the [[Account_Management/Customer_Screen/Package_Subscriptions|package subscription]] record.
-If the customer's subscription is eligible for early upgrade, it will display a message on screen (with the early upgrade fee) applicable. This is pictured below
+If the customer's subscription is eligible for early upgrade, it will display a message on screen (with the early upgrade fee) applicable. The upgrade button will show with a message pertaining to eligibility and fees as pictured below.
 [[file: Subscription-eligible-for-early-upgrade.png|1200px|A subscription eligible for an early upgrade]]
 =See Also=
 * [[PackagePlans/Contract|Contract Types and Contracts]]
 * [[Account_Management/Customer_Screen/Package_Subscriptions/Contract|Managing a customer's contract]]

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 # The package is subject to a service type migration.
 # the package subscription is subject to a normal migration.
 =See Also=

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 [[file: Contract-type-early-upgrade.png|1200px|Contract type with early upgrade fields]]
-;'''Remaining Month(s)''''
+;'''Remaining Month(s)'''
 Enter the number of months that need to be remaining on the contract to be eligible to upgrade.